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Job Details

American Water Works Co Inc

New Business Integration Manager (101026)

Business Development




Joplin, Missouri, United States

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.

Primary Role

**New Business Integration Supervisor in Joplin, Mo.** Must be willing to work holidays and be on call 24/7. This a high pace, ever changing environment, must have solid leadership skills, able to adapt, and manage multiple time sensitive situations.

Supports the Sr Manager of Operations in pursuit of new business opportunities, identifies promising opportunities, and plans for and participates in sales calls, supports bid development and offer development processes

Key Accountabilities

  • Identify strategic opportunities to work with customers on significant water infrastructure projects such as facility expansions, coordinating company or customer initiated main replacement projects and future alignments, water conservation opportunities, geothermal projects, etc.
  • Represents the company by engaging in community business and civic associations through attending meetings, providing presentations on the company, supporting initiatives that align with the company’s goals, serving as a resource
  • • Ensures that company operations and production leads and field teams are periodically updated on major accounts including who they are, where they are physically located, and the need to proactively work through the major account manager on operational items that may affect major customers such as main breaks, planned outages, annual or ad-hoc system flushing, changes in water chemistry, etc.
  • • Provide information and understanding of company rates, tariff regulatory requirements, appropriate advance notification of planned rate cases /timing, etc
  • Develop, shape & track potential opportunities and match service and product offerings with customer needs. Make personal contacts to develop candidates for potential acquisitions. Recommends initial service offerings to create commercially viable solutions to meet customer needs.
  • • Create market awareness and interest in American Water and develop and maintain American Water brand image with the key industry stakeholders within the designated territory, interface directly or indirectly with lower level environmental regulators, attend municipal and public meetings as required, plans and staffs trade shows and industry events.

Additional Key Accountabilities
  • Interface with developers, developer engineers/contractors, company engineers and operations associates and state/local regulatory bodies to ensure efficient installation of new water and wastewater projects.
  • Research and develop growth opportunities for the company and coordination of those opportunities
  • Administer the developer-install and Company-install water and wastewater construction program for new developments.
  • Review and approve new development plans to ensure the proposed system meets company and regulatory standards.
  • Ensure inspection during construction and that as-built information is recorded and tracked properly.
  • Supports the Region Director of Operations in pursuit of new business opportunities, identifies promising opportunities, and plans for and participates in sales calls, supports bid development and offer development processes
  • • Advises major customers regarding company billing, including presentation of enhanced billing options, coordinating efforts to correctly set up collective billing, gaining access to major account billing portal, provision of electronic billing data, escalated billing inquiries and corrections /adjustments, etc.
  • Knowledge of Engineering principles related to water and wastewatersystem design and construction.
  • Knowledge of underground construction.
  • Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicableregulations, requirements, and trends within water/wastewater business.
  • Knowledge of company policies and procedures and management theories,practices, and trends.Basic budgeting and utility accounting.
  • Bachelor’s Degree in Civil, Construction or Environmental Engineering
  • Preferred or equivalent work experience and high school diploma or GED required.
  • At least four (4) years professional experience in the water/wastewater field with at least two (2) years concentration in utility or land development work preferred.
Travel Requirements
  • Primarily limited to with Region. Some overnight travel may be required.
  • Must be flexible.
Work Environment
  • Varies by task; environment does include field work; driving and working outdoors
Competencies Prioritizes & Role Models SafetySelf-AwarenessDevelops TalentPlans, Aligns, & DirectsDrives EngagementDecision Quality

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.