Senior Manager-Business Transformation

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Senior Manager of Business Transformation will play a crucial role in driving Process Engineering & Planning at Verizon Connect by engaging V-Teamers to create and execute processes that scale effectively and efficiently to improve customer experience across all value streams. This trailblazer is charged with leading a highly skilled process engineering team and building partnerships with functional leaders to execute strategic projects aimed at increasing efficiencies, reducing costs and accelerating results. As a trusted advisor and coach to the business, you will identify improvement opportunities, develop a plan, and execute the improvements.
You will work with various business units and functional leaders at all levels of the organization to detail current state processes, help define new processes and lead transformative projects aimed at achieving the strategic and financial objectives of the business while preparing the business for future. You will employ program & project management rigor to ensure deadlines are met, and drive business transformation and analytics efforts across Verizon Connect.

• Lead a team of managers responsible for delivering strategy and transformational projects.
• Obtain and analyze business processes/data to inform senior leadership of critical gaps in the strategic operating model.
• Drive the implementation of cross-functional, strategic process improvement projects.
• Influence peers and senior leaders to meet delivery achievements and short-term projects.
• Build and drive governance, procedures and repetitive processes that yield high value within the organization.
• Craft business unit development and operations strategies by using data analytics.
• Interpret and process data to provide recommendations to enhance business outcomes.
• Build capabilities and a culture of curiosity and continuous improvement
• Work with various teams to capture and shape requirements for presentations to senior level leaders.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager. The location may be flexible to any valid US Verizon office.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four years of work experience.
• Six or more years of relevant work experience.
• Experience driving and executing processes for strategic projects aimed at increasing customer loyalty, reducing costs and/or accelerating results.
• Four or more years of experience as a team lead with proven facilitation, change management, and problem solving experience.
• Willingness to travel.
• Black Belt certification in Lean Six Sigma.

Even better if you have one or more of the following:

• MBA or Masters in Engineering or Statistics.
• Track record of handling extremely confidential information appropriately.
• Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.
• Comfort in working up and across the organization – working with senior staff members and front line employees.
• Ability to drive results at all levels, regardless of reporting structures.
• Presentation skills, including ability to create presentations using Google Sheets/MS PowerPoint and experience presenting to all levels of an organization.
• Strong descriptive, predictive, and prescriptive analytics skills.
• Experience working in a tier-1 management consulting organization.
• Minitab proficiency.
• iGrafx proficiency.
• Design Thinking proficiency.
• Proven record for managing multiple simultaneous projects on time and budget.
• Excellent verbal and written communication skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).