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Job Details


Canadian Pacific Railroad

Specialist, Business Systems - Automation & RPA

Business Development

Program Specialist

Yearly

No

Calgary, Alberta, Canada

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Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF THE POSITION:

Canadian Pacific maintains many critical applications, constructed for managing data between CP’s strategic and enterprise applications through common and shared data management services and processes. These applications gather, massage and present data to multiple interfaces and operational application systems, which ultimately contribute to the organization's ability to achieve its business goals.

POSITION ACCOUNTABILITIES

  • Provides business users with an application support and development service focus.
  • Provides on-call support rotation for production environments in a 24 x 7 schedule.
  • Monitors, troubleshoots, analyzes and resolves data and application issues.
  • Manages and resolves bug fixes or service tickets from business and/or incident requests, within current Service Level Agreements.
  • Ensures adherence to best practices for application enhancements and support, including complex systems analysis; ensures adoption and adherence to defined support processes (e.g. incident management, problem management, change management, etc.) and ensures the operating efficiency of existing application systems.
  • Reviews, analyzes, and designs programming systems, including coding, testing, debugging and installing up to and including a large-scale system.
  • Conducts quality reviews of designs, solutions and implementations including documentation, knowledge transfer and revisions.
  • Ensures that systems are developed/tested to meet business requirements and specifications.
  • Drives the resolution and troubleshooting of issues during development and post-production support.
  • Provides daily and occasional weekend support for various activities including: application releases, disaster recovery, database and OS upgrades and application patching.
  • Performs complex source-code development, consultation to Application Support and Developers
  • Ability to lead, provide technical oversight, direction and guidance to establish team priorities and manage workload
  • Coordinate the day-to-day operations of the team by monitoring queues and assignments

POSITION REQUIREMENTS:

  • University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience.
  • 5+ years of experience delivering technical solutions within a formal Software Development Lifecycle, diagnosing, isolating and debugging software problems.
  • 5+ years of practical experience using a variety of programming languages, databases and environments.
  • Proven experience with the following technologies is required:
    • RPA Development and Support – BluePrism (preferred)
    • ABBYY Vantage IDP
    • Java, C++, or C# including object-oriented design
    • Java REST API development, usage and troubleshooting
    • Strong SQL skills
  • Nice to have
    • Other automation experience including UiPath, Automation Anywhere, Pega
    • Cloud development experience (AWS, Azure, GCP)
    • AWS services such as Lambda, Kinesis, API Gateway, S3, DynamoDB
    • Node.js or Python
    • Microsoft Web development, .NET
  • Good communication skills, sensitive to semantics and ability to discuss work requests and projects using high-level, non-technical terms. Ability to effectively present information and respond to questions from groups or managers, clients and customers.
  • Experience working both independently and in a team-oriented collaborative environment with the ability to understand both technical intricacies, and see the big picture ramifications.
  • Effective management of time between standard and non-standard hours to ensure availability and services are optimal.
  • Constructive collaboration and establishing positive relations with support groups is essential to ensuring maximum uptime and minimum downtime for applications in adhering to Service Level Agreements.

WHAT CP HAS TO OFFER:

  • Flexible and competitive benefits package
  • Hybrid working arrangements
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check
  • Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").