Administrative Technician - Ohio Rates & Regulatory Affairs

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

This Administrative Technician position works in the Ohio Rates and Regulatory Affairs group reporting to the Director – Rates & Regulatory Affairs. The preferred reporting location is the Akron General Office. Currently the group is working remotely, subject to changes in Company protocols. Other reporting locations within the FirstEnergy service territory of OH, PA, WV, MD, and NJ may be considered.

Responsibilities include:

• Maintaining tariffs of the three Ohio utilities using advanced features of Microsoft Word and Adobe Acrobat Professional software
• Maintaining tariff archive and work with Communications to ensure FirstEnergy website is up-to-date with the current tariffs
• Preparing tariff/rider filings and other filings for submittal with Public Utilities Commission of Ohio (e-filing submissions)
• Leading the SharePoint discovery and data response management process working with various departments throughout FirstEnergy
• Maintaining calendar of filing and discovery due dates and ensure OH Rates team is on track to meet internal and external deadlines
• Supporting analysts in group on regulatory audits of riders
• Working with analysts on customer billing questions and customer complaints
• Creating and maintaining SharePoint sites for the OH Rates Team
• When applicable, providing on-site support in Columbus for the regulatory proceedings and hearings to Rates, Legal, outside counsel, and witnesses
• Supporting the department's administrative needs including coordinating and scheduling meetings, processing payment of various invoices, arranging travel accommodations, sending various mailings, ordering supplies, etc.
• Interacting and working closely with the Legal Department on filings of various reports and case management

Qualifications:

• High school diploma or equivalent is required; Associate or bachelor’s degree a plus.

• Minimum 2 - 7 years’ work experience is required. Related work experience includes prior administrative experience, customer service experience, knowledge of electric tariffs, and/or paralegal experience.

• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint), and Adobe Acrobat. SharePoint experience is a plus.

• Pass the Edison Electric Institute's Support and Administrative Selection System (SASS) test

• Deliver quality, accurate work with ability to prioritize and adapt to shifting priorities and meet deadlines
• Strong attention to detail
• Able to work in a team environment
• Strong verbal and written communication skills
• Demonstrated excellent interpersonal and teamwork skills with ability to independently prioritize workloads, meet deadlines and work in pressure situations
• Able to work in a fast-paced environment
• Excellent customer service skills, including the ability to be friendly, courteous, helpful towards internal and external customers
• Able to follow established practices, procedures, and instructions, and produce technical administrative work products in a thorough, timely and accurate manner
• Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

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FirstEnergy Human Resources Team