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UnitedHealth Group

Clinical Administrative Coordinator - Boulder, CO (106412582)

Clerical and Administrative

Administrative Assistant

Yearly

No

Boulder, Colorado, United States

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

The Clinical Administrative Coordinator provides clerical, secretarial and administrative support for the Care Management Team. Under the direction and supervision of the licensed staff, the CMA performs the following activities and processes; post-acute care coordination (Skilled Nursing Facility, Home Health Care, Durable Medical Equipment, Hospice, etc.,) revenue related activities (authorizations, certifications and payer communications), stocking and monitoring office supplies and equipment while maintaining accurate and complete departmental records. This position may function as the point of contact for the care management department and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The CMA may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking and correlating the departments documentation, records and forms. This position emphasizes optimizing the licensed staff’s productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm and must work Saturday or Sunday once every two weeks. It may be necessary, given the business need, to work occasional overtime or weekends.

Primary Responsibilities:

  • The CMA complies with confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.
  • The CMA provides administrative support for the department by performing assigned tasks or activities that do not require a clinical license.
  • The CMA ensures office supplies and department equipment are available, current and functional.
  • The CMA schedules arranges and facilitates post-acute care referrals, Durable Medical Equipment, or follow up appointments under the supervision of licensed staff. This includes daily updates or communication between the department and post-acute provider regarding changes in anticipated discharge date, needs or plan.
  • The CMA prioritizes and forwards communications relating to insurance requests, denials and Physician Advisor status recommendations to the appropriate Care Manager and documents any related authorizations, denials or status determinations in the designated EMR or software program.
  • This position may obtain patient or family signatures on required documentation under the supervision of the clinical staff and maintains such documents in accordance with hospital policy.
  • Ability to effectively read, write, and speak, cognitively process and emotionally support performing other duties as assigned.
  • All employees are expected to remain flexible to meet the needs of the hospital, which may include floating to other departments to assist as the patient needs fluctuate.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Experience working in the healthcare or insurance industry
  • Proficient in Microsoft Office applications, including Microsoft Word (create/edit documents), Microsoft Outlook (send/receive emails) and Microsoft Excel (data entry, manipulation of spreadsheets)
  • Ability to work onsite in Boulder, CO
  • Ability to work Saturday or Sunday once every two weeks
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Associates Degree (or higher)
  • 1+ years of experience in an office or medical environment

Soft Skills:

  • Excellent customer service and presentation skills are a must
  • Strong interpersonal and written communication skills are essential
  • Demonstrated ability to apply analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks or projects effectively
  • Ability to work independently as needed with a high degree of detail orientation
  • Ability to work efficiently in a fast-paced environment with changing priorities

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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