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Job Details


UnitedHealth Group

Clinical Administrative Coordinator - Telecommute - Texas (107205109)

Clerical and Administrative

Administrative Assistant

Yearly

No

Sugar Land, Texas, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact. This position is a telephonic position with a home - based office. You will work from home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Documents all patient interactions in a concise manner that is compliant with documentation requirements established in Job Aids
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to patient appointment scheduling, provider outreach, assessing for special needs, Texas Health Steps, and access to care for farmworker children
  • Schedules and coordinates patient transportation, and follow-up for physician appointments as needed
  • Provides clerical and / or administrative support to clinical staff and managers for special projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements
  • Informs members of available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC
  • Complete appropriate assessments and care plans as needed to streamline patient access to care
  • Submits internal and external referrals
  • Assist all patients with barriers to care
  • Performs all other related duties as assigned
  • Meet and maintain metrics daily

This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED
  • 2+ years of customer service experience
  • 1+ years of experience in an administrative (office) support role
  • 2+ experience working in a hospital, physician's office or medical clinic setting
  • Experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
  • Must reside in Texas
  • Ability to travel up to 5% of the time for quarterly meetings
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • 2+ years of experience working within the health care Industry or with health care insurance
  • Experience working in a call center
  • Knowledge of ICD-9 and CPT codes

Telecommuting Requirements:

  • Dedicated work area established that is separated from other living areas that provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Reside in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $16.00 to $26.88. The hourly range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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