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Job Details

Merck & Co, Inc

Senior Associate, Administrative Services - Quality Assurance ( MERCUSR182499ENUS)

Clerical and Administrative

Administrative Assistant



West Point, Pennsylvania, United States

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Global Development Quality (GDQ) is part of the larger Research Laboratory Quality Assurance and is made of up six organizations. Overall, the GDQ team ensures rapid and compliant delivery of clinical supplies and new product filings through collaborative partnerships and is focused on quality oversight of manufacturing, packaging and labeling, testing, and release of materials from early- to late-stage clinical trials conducted across the globe for small- and large-molecule (biologics and vaccines) development compounds (API/drug substance, drug product, finished good) throughout our internal and external network.

The Senior Associate, Administrative Services, Quality Assurance reports into the Compliance and Quality Management System (CQMS) organization within GDQ and provides administrative support for the Executive Director, CQMS, Executive Director, GDQ Operations and Executive Director, Development Commercialization Teams, Data and Facilities (DDF).

The primary activities include but are not limited to the following -

  • General administrative duties.

  • Work requires the coordination and performance of multiple tasks while understanding the project principles and technical skills related to own work assignments.

  • Produces/completes various work assignments requiring advanced analytical ability, independent judgment, creativity and problem-solving skills. Utilizes network and resources to help in completing assignments and solving problems.

  • Develop reports, presentations, tables, graphs, correspondence and conduct light research using appropriate software.

  • Works in teams or independently as needed and as relevant to complete work assignments and various tasks.

  • Calendar scheduling/planning; coordinating and scheduling complex multi-leg and international travel arrangements.

  • Planning and scheduling of recruitment activities for both internal and external candidates and the associated administration of interview documentation

  • Supports Health Authority inspection activities as requested by area management.

  • Coordinates special projects.

  • Understands customer needs and identifies solutions to non-standard requests by utilizing basic knowledge of Functional Area procedures, processes and practices.

  • Under the direction of area management, implements decisions made by quality assurance senior staff.

  • Partners with others to accomplish quality goals

  • With the guidance of senior of our Research & Development Division QA staff, develops leadership skills.

  • Provides back up support for other administrative team members within the GDQ organization, as needed.

  • Teams up with other departmental administrative assistants to ensure consistency across organization, adapt to new administrative tools or processes and seek ways to improve.


  • High School Diploma

  • Preferred: Postsecondary education or certifications such as (e.g. Certified Administrative Professional, Project Management Professional Certification, Professional in Human Resources Certification)

Required Experience & Skills:

  • Minimum of (5) years Administrative Assistant experience

  • Advanced computer skills using MS Office Suite (Outlook, Word, Excel, Power Point etc.) and operation of other peripheral devices

  • Demonstrated experience scheduling and coordinating complex, multi-leg domestic and international travel

  • Ability to handle and prioritize a large number of simultaneous assignments

  • Experience processing Visa and Passport applications

  • SAP experience: Expense Reports; Purchase Orders and Payment Requests; Vendor Add Forms

  • Communication should be at a level to effectively interact with internal quality assurance staff as well as key business partners and staff external to the company.

Preferred Experience:

  • Minimum of 3 years administrative experience supporting Executive Directors/Directors.

  • Basic knowledge of cGMPs.

  • Prior background directly related to quality assurance, quality systems, auditing, quality management systems or other GxP compliance activities.

  • Background in financial and budget tasks

  • Demonstrates basic knowledge related to Functional Area(s) they manage.

  • Demonstrates basic regulatory knowledge of areas they support and by request of area management, as well as Health Authority Inspections.

  • Ability to utilize resources to support work products in accordance with timelines and appropriate regulations.

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:


1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R182499