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FirstEnergy Corporation

Administrative Technician II/III - Risk - Akron West Akron Campus

Clerical and Administrative

Administrative Assistant


Akron, Ohio, United States

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00] The Admin Tech is responsible to perform various activities to support the Corporate Risk function, responsible for both the Enterprise Risk Management program and the Corporate Insurance Program. The role supports both from an administrative and logistical perspective with day-to-day activities more dedicated to specific Insurance tasks. The Risk team is highly collaborative across Enterprise with this role mirroring the interactions of the broader team. This position reports to the Director, Insurance Strategy and Operations. The ability to work remotely within the FirstEnergy service territory may be available based on business need. Responsibilities: - Performs a variety of complex technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills - Performing various insurance technical level tasks including providing assistance in procuring Corporate Insurance renewals, reviews certificates of insurance to ensure compliance with contract terms, supporting departmental budget and forecasting activities, approving insurance requirements in various corporate systems - Performs research and compiles and data for projects and reports - Supports team members with routine day-to-day and administrative activities including creating and maintaining traditional and electronic files and records, distributing mail, answering telephone calls, processing requisitions and invoices, and maintaining office supply inventory and processing facilities requests for the department. This includes ability to use Coupa and SAP for requisitions and invoices and interface with support teams to troubleshoot issues. - Provides administrative support to leadership including maintaining appointment calendars, timekeeping, expense reporting, scheduling conference calls and meetings, making travel arrangements and managing itineraries and associated details; coordinates large, multi-day meetings and events - Works across the Corporate Risk team to understand leadership priorities and ensure leadership capacity to focus on those priorities. Keep leadership well-informed of approaching deadlines or key meetings. - Maintains a high degree of confidentiality on projects - Takes initiative to solve problems and bring issues to closure - Demonstrates a willingness to question established procedures and processes - Demonstrates a solid commitment to all aspects of safety - Provides sound internal and external customer service and responds in a prompt, courteous, and professional manner - Displays excellent teamwork with other assistants and employees Qualifications include: - High school diploma or GED required - Minimum 5 years work experience required - Prior work experience in an administrative support role or ability to demonstrate other relevant experience - Must pass the Companys EEI Support and Administrative Selection System (SASS) test - Strong verbal and written communication skills and ability to review PowerPoint and other documents for consistency, grammar, etc. - Proficient in Microsoft Office applications (Word, Excel, PowerPoint). SAP experience a plus. - Ability to follow established procedures and instructions, and produce high quality work products in a thorough, timely and accurate manner - Demonstrates a questioning attitude and experience making recommendations for process improvements when appropriate - Demonstrates ability to model active learning through continuing to develop knowledge, skills and perspective - Demonstrates excellent interpersonal skills and ability to work effectively in a team environment as well as independently in a fast-paced environment - Demonstrates strong organizational skills, flexibility, and the ability to independently prioritize and adapt to shifting priorities and meet deadlines - Excellent customer service skills including the ability to be friendly, courteous and helpful to internal and external customers - Ability to maintain the confidentiality of sensitive information - Ability to deliver quality, accurate work within established deadlines Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team