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Job Details

American Water Works Co Inc

Administrative Assistant-Field Operations (100563)

Clerical and Administrative

Administrative Assistant



Woodridge, Illinois, United States

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations ofwater treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities
  • Processes new service inquiries including processing service application, completing and submitting premise template to add technical master data to SAP system and entering service orders to set water meter (30%)
  • Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. (30%)
  • Interacts and educates builders, contractors and homeowners on process to connect to service lines
  • Schedules service line inspections, serviceline taps and meter sets with contractors and field maintenance technicians (10%)
  • Utilizes SAP, excel and other in house applications for recording and tracking customer set up progress.(15%)
  • Performs other duties as assigned. (15%)


  • Excellent customer service skills
  • Excellent organizational skills
  • Detail oriented
  • Proficient of office procedures
  • Proficient in SAP, CRM computer programs
  • Knowledgeable of company billing guidelines and state billing regulations
  • Adequate knowledge of water distribution systems and water and wastewater field operations
  • Experience:
  • Minimum of 5+ years related clerical experience required.
  • Education:
  • High School Diploma or GED required.
  • Some college courses preferred.
  • Clerical Certification preferred.
Travel Requirements
  • None or minimal travel
Work Environment
  • General office environment.
  • In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.
Competencies Champions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.