Administrative Coordinator

Job Summary

Amentum is seeking an Administrative Coordinator to support our operations & maintenance team inside a pharmaceutical complex in Groton, CT! This position serves as the primary customer interface for service calls at our client’s facility.

Typical work hours are 6:00am – 2:30pm; hours may vary based on business demand.

As a Administrative Coordinator, you will be responsible for daily support activities, including:

• Primary point of contact for all site related service requests called in or entered by site personnel
• Inputs phone call, e-mail, or hard copy information into client-based databases
• Monitors and actions work order queues and assigns to correct scheduling group
• Coordinates some outside service calls with specific vendors
• Dispatches technicians to perform reactive maintenance work
• Enters work order information, sets priority, and forwards work order for further processing
• Maintains and updates records, reports, files, and communication information
• Researches and answers all customer work order status inquiries
• Reviews, enters, and tracks part purchases
• Other duties as assigned by Management or Lead

• High School Diploma or demonstrated equivalent.
• One year of relevant experience in a customer service or administrative role.
• Ability to obtain an access badge at our client’s location.
• Must be willing to work overtime, holidays, various shifts, weekends, and alternative work schedules.
• Demonstrated fluency in computer use including the full Microsoft Office product line.
• Ability to obtain an appropriate Connecticut driver's license issued by the State Department of Motor Vehicles, as requested.
• Must be a United States citizen or permanent resident.
• This position does not include sponsorship for United States work authorization.

Some physical requirements include:

• Repetitive wrist movement.
• Ability to read and understand information contained in a variety of documents or displayed on a computer screen.
• Ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
• Ability to attend meetings throughout the site
• Ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.
• Some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
• Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

• Experience using a Computerized Maintenance Management System (CMMS) such as EAMS, MAXIMO, or related database systems.
• Accurate and efficient data entry, organizational, and follow up skills.
• Strong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Ability to learn new software and processes quickly.
• Ability to manage and adhere to deadlines and scheduling requirements.
• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
• Ability to adjust and adapt to a constantly changing environment.
• Ability to work independently offsite/remote.
• Possession of an appropriate Connecticut driver's license issued by the State Department of Motor Vehicles and a satisfactory driving record.