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Job Details

American Water Works Co Inc

Administrative Assistant (101606)

Clerical and Administrative

Administrative Assistant



Streator, Illinois, United States

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance

Key Accountabilities
  • Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
  • Research, compile and update information in various systems, including database, spreadsheet and word processing programs.
  • Maintains financial and/or other business records, journals and ledgers. (30%)
  • Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. (30%)
  • Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, SAP and myTime.
  • Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. (30%)
  • Performs other duties as assigned. (10%)
  • Excellent knowledge of office procedures Excellent math knowledge
  • Excellent knowledge of water distribution systems and water and wastewater field operations
  • Excellent working knowledge of computer programs
  • Excellent knowledge of network and maintenance related issues. Excellent knowledge of company billing guidelines and state billing regulations.
  • Excel Knowledge
  • High School Diploma or GED required.
  • Some college courses preferred.
  • Clerical Certification preferred
  • Minimum of 5+ years related clerical experience required
Travel Requirements
  • None or minimal travel.
Work Environment
  • General office environment.
  • In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.
Competencies Champions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.