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Job Details

Orange County Employees Retirement System

Senior Manager of Facilities and Operations Support Services

Construction and Facilities

Facilities Management

$106,684.00 - $165,360.00


5 years


Santa Ana, California, United States

Only online applications will be accepted. You may apply online at the OCERS website:

The first review of applications will take place the week of September 19, 2022.

Salary: $106,684.00 - $165,360.00 Annually


OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.


OCERS vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.


  • Open and Transparent
  • Commitment to Superior Service
  • Engaged and Dedicated Workforce
  • Reliable and Accurate
  • Secure and Sustainable


OCERS is seeking a Senior Manager of Facilities and Operations Support Services. This is a newly created position that requires a strategic thinker and leader with knowledge of public administration, architectural planning, civil engineering principles, construction techniques, and specific practical knowledge related to the job responsibilities described herein. The incumbent will manage the planning, design, and construction of OCERS' headquarters. The selected incumbent will oversee facilities operations, manage facilities budgets, as well as develop and manage capital improvement projects.

The Senior Manager of Facilities and Operations Support Services reports directly to the Assistant CEO of Internal Operations and will be expected to uphold the highest standards of accountability, professionalism, customer service, and excellence. Under general direction, the Senior Manager of Facilities and Operations Support Services will provide support to the Assistant CEO of Finance and Internal Operations by planning, organizing, coordinating, and managing the activities of the Operations Support Services Department. The selected incumbent may serve as the primary liaison between contractors, vendors, and internal/external stakeholders involved in capital improvement projects or other department activities. The ideal incumbent will maximize the overall functions and activities of building maintenance, capital improvement projects, contracts management, and operational risk management.

Essential Duties and Responsibilities:

Include but are not limited to the following:

  • Oversee the planning, design, and construction of a government/public facility that will be OCERS' future headquarters
  • Prepare the annual budget for Operation Support Services Department and coordinate with the property manager to prepare and maintain a rolling five (5) year maintenance repair plan; operate within established funding; monitor expenditures and review internal controls for fiscal and business operational purposes in accordance with standard operating procedures and local, state and federal rules and regulations
  • Plan, organize, and direct the performance of professional and administrative team members, including establishing performance requirements and professional development targets; and administer all applicable personnel policies and procedures in accordance with agency and regulatory requirements
  • Assist in developing options for the best use of OCERS properties and implement strategies as approved by OCERS’ Board of Retirement
  • Coordinate with consultants, contractors, OCERS’ Finance Department, and project managers in the design, development, and delivery of OCERS’ headquarters projects
  • Plan, direct, monitor, and review work plans and project progress; lead weekly meetings with OCERS’ Headquarter Project team to ensure project objectives are achieved
  • Review architectural plans and coordinate with consultants to ensure agency requirements and design concepts are incorporated into the building plans
  • Interpret and apply federal, state, and local laws and regulations regarding structural adequacy, appropriate life safety and fire emergency exit configuration, and environmental considerations
  • Evaluate and assess the physical security of OCERS facilities; recommend and implement strategies when appropriate
  • Oversee building management and repairs of OCERS' facilities; coordinate projects, maintenance, building security, procurement, and contract management, business continuity/disaster recovery planning, and operational risk management
  • Analyze equipment and material needs and prepare recommendations to prudently enhance operations
  • Manage contract agreements and effectively represent OCERS in dealings and negotiations with consultants, contractors, and other agencies
  • Recommend and evaluate policies and procedures for the administration of the Operations Support Services Department
  • Identify and analyze operational and functional problems; design and implement solutions
  • Promote a strong commitment to safety awareness and compliance
  • Oversee OCERS Board of Retirement election process
  • Prepare presentations and/or written reports to the Board of Retirement and Executive leadership and other public officials or stakeholders as requested
  • May lead the OCERS Crisis Management Team (CMT) and be expected to assist the agency with responding to facility emergencies
  • Consistently demonstrate respect, thoughtfulness, and regards for others

Minimum Qualifications
Minimum qualifications required for entry into the classification

Education and/or Experience

Graduation from an accredited university or college with a Bachelor’s Degree in Architecture, Civil Engineering, Construction, or a closely related field.


Five (5) years of professional experience in contract administration related to the building, planning, design, coordination, and construction of public or commercial building construction or construction management, including a minimum of two years (2) must have been at a management level with responsibility for budget planning and control, along with supervision of subordinate professional staff.


  • A valid certificate of registration as an Architect issued by the California State Board of Architectural Examiners
  • Possession of a valid Professional Engineer license issued by the State of California Board for Professional Engineers, Land Surveyors, and Geologists (PELSG)
  • Possession of a valid Construction Management Certification

Leadership and Teamwork

  • Results-oriented, problem solver with political acumen; well-rounded professional that can comfortably change focus as the needs of the department fluctuate over time; capable of presenting complex issues and policies to OCERS’ Board of Retirement
  • Strong ability to foster and promote the development of workplace culture based on collaboration, mutual respect, professionalism, and responsibility
  • Exhibit excellent judgment, an ability to take the initiative, and a strong commitment to maintaining a high level of ethical and confidentiality standards

Relationship Building/Effective Communication

  • Exceptional relationship-building skills; provide superior customer service when responding to inquiries and/or complaints, and use of diplomacy when dealing with challenging situations and/or people
  • Effectively demonstrate interpersonal, analytical, and verbal presentation skills with an ability to establish and maintain trusting, professional, and collaborative working relationships with internal and external stakeholders, including members of the Board of Retirement, OCERS team members, service providers, vendors, project managers, and consultants

Project Management

  • Effectively coordinate with consultants and project managers the preparation of specific scopes of work, including architects, general contractor floor plans, sections, and enlarged details, and schedules
  • Successfully manage projects, including tracking of the project’s scope, schedule, and budget and reporting on the progress of the project to a variety of audiences

How To Apply:
Only on-line applications will be accepted. You may apply on-line at the OCERS website:

OCERS, as an Equal Employment Opportunity employer, encourages applicants from diverse backgrounds to apply.