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Job Details


Global Category Leader, Facilities, MRO

Construction and Facilities



Research Triangle Park, North Carolina, United States

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
Global Category Leader, Facility Maintenance Repair and Operations (MRO) Supplies and Services

IBM is seeking a highly motivated and experienced individual with procurement experience to join our Procurement Services Delivery Business.

Role & Responsibilities
We are seeking to fill the role of Global Category Leader (GCL) for Facility Maintenance Repair and Operations (MRO) Supplies and Services within IBM’s Business Process Outsource (BPO) Procurement Services delivery team.

About IBM’s Business Process Outsource (BPO) Procurement Services Delivery Team
As a global leader in Business Process Outsource (BPO). IBM offers a full suite of business-to-business consulting services. The Procurement Service Delivery Team is the outsourced procurement arm of IBM’s BPO offering.

About Global Category Leaders
Global Category Leaders are strategic sourcing experts who drive category strategies, best practices, revenue growth, and exceptional results in their area of expertise. GCLs are true domain experts with deep market knowledge and sourcing expertise within their category. GCLs engage directly with global sales to develop solutions for new opportunities and with delivery teams to provide continuous category expertise throughout the lifecycle of client accounts.

Required Technical and Professional Expertise
15 + years of procurement experience together with deep expert knowledge of Facility Maintenance Repair and Operations (MRO) Supplies and Services (e.g. OEM spares, pipes valves and fittings, front-end spares, gases lubricants and chemicals, industrial supplies, water treatment, equipment maintenance and repair, chemical management, etc.).
  • Demonstrate deep technical knowledge of MRO Supplies and MRO Services.
  • Demonstrate experience with contracting models and business terms specific to MRO Supplies and MRO Services.
  • Demonstrates deep category knowledge and understanding of market forces that affect MRO Supplies and MRO Services.
  • Exhibit mastery over procurement practices including sourcing, soliciting, analyzing, negotiating, and contracting services.
  • Demonstrates global experience in developing category strategies that meets the cultural, logistical, and financial needs of Clients.
  • Ability to determine the category maturity level of a procurement organization with limited information.
  • Expert-level skills in Excel, Word, and PowerPoint.
  • Skillful face-to-face experience with stakeholders to communicate, convey, and influence clients and key stakeholders in category practices, strategies, and approaches.
  • Has demonstrated a level of market eminence commensurate with their level of experience.
  • Must be able to work collaboratively and cooperatively with sales, account leadership, Clients, and other business Stakeholders to meet the needs and demands of IBM and its Clients.
  • Able to develop and deliver formal training and provide mentoring to staff.

Preferred Technical and Professional Expertise
  • Experience in inventory management, storeroom operations management, engineering, or technical experience in a manufacturing facility.
  • Experience in consulting or another outsourced business process.
  • Experience training, upskilling, and mentoring of staff.
  • Degree, Engineering, Architecture, or other Technical Speciality

About Business Unit
IBM Global Procurement has the responsibility for achieving the best overall value for IBM and our clients when acquiring or contracting goods, services, and intellectual property assets. Our mission: "Listen for need, source with speed." We continually work to create value by managing costs and risks, engaging in revenue generation opportunities with our sales teams, and providing superior service to our clients as we ensure on-time delivery. Join us as we transform clients' strategies by delivering simple engagements focused on speed, leveraging digitization, cognitive insights, and innovation from suppliers to maximize value.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.