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Job Details

Merck & Co, Inc

Senior Automation Maintenance Technician

Construction and Facilities



Wilson, North Carolina, United States

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

Essential functions include, but are not limited to:

The Senior Automation Maintenance Technician is part of a cross functional team of Maintenance technicians and is responsible for automation and maintenance related troubleshooting of high-speed packaging equipment at the Wilson, NC site. Additional duties include. The Senior Automation Maintenance Technician is considered a subject matter expert for packaging equipment within their respective area of coverage.

Primary activities include, but are not limited to:

Line Performance:

  • Provides advanced automation and maintenance technical assistance and troubleshooting as required to support Maintenance and Operations for critical packaging system equipment failures.

  • Aids maintenance personnel by leading the evaluation and troubleshooting of various automation system issues encountered by production maintenance personnel.

  • Partners with Automation engineers to resolve difficult automation system issues as required.

  • Support installation, testing, adjustment, maintenance, repair, calibration and troubleshooting of complex automated high speed packaging equipment.

  • Performs maintenance set-up tasks for pharmaceutical production/process equipment according to current site procedures.

  • Performs minor and major equipment repairs to packaging equipment by disassembling, repairing, and reassembling equipment to proper operational condition.

  • Use equipment technical data, read and interpret drawings, PLC code, diagrams, and schematics as required to perform system troubleshooting and repairs.

  • Initiates/engages in problem solving and develop short-term and long-term actions to prevent problem reoccurrence for chronic equipment issues.

  • Determines proper settings and clearances, installs replacement parts, and adjusts for given machine setups to accommodate various sizes and shapes of tablets, bottles, packages, fill volumes, etc., as outlined in equipment setup documentation or as required to secure optimal productivity.

  • Mentor operations and maintenance personnel on packaging equipment operation and setup in order to optimize line performance.

  • Ability to manage multiple priorities and advance several tasks in parallel.

  • Participate in the establishment and improvement of new and existing packaging equipment.

  • Assist with execution of site projects such as new line/equipment installs, Automation Change Controls, etc. as required.

  • Supports planning and execution of annual maintenance shutdown activities.

Information Transfer:

  • Attends departmental and team meetings.

  • Provides updates for equipment line changes/modifications to others.

  • Participates in Tier Meetings.


  • Applies creative/technical solutions aimed at improved compliance and safety for production equipment.

  • Perform industrial maintenance functions in accordance with current Good Manufacturing Practices and prepares technical documentation.

  • Compliance with current good manufacturing procedures(cGMP), safety and environmental requirements/regulations/guidelines.

  • Troubleshoot/problem solve with a strong emphasis around safety and compliance practices.

  • Document all equipment repairs in the SAP Maintenance work order system to help maintain an accurate and compliant equipment history.

  • Provides equipment SME technical support for equipment related deviation investigations.

  • Support department and site safety and compliance metrics.

  • Ensure work areas are maintained in a clean and appropriate 5S condition.

Education, Skills, and Experience

Minimum Required Education and Experience:

  • High School Diploma with 5+ years of Automation and Maintenance experience; OR
  • Associate Degree in technical field and 3+ years of Automation and Maintenance experience

Additional Skills and Experience:

  • Problems solving skills with electrical, automation and/or mechanical equipment.

  • Ability to comply with regulatory requirements in accordance with GMP operations.

  • Read P&ID's, electrical schematics, blueprints, etc.

  • Proficiency in computer systems and applications including but not limited to: Microsoft Office (Word, Excel, and Outlook), basic knowledge of Programmable Logic Controllers, Calibration/Maintenance Database System.

  • Proficient in the use of general hand and power tools, instruments, and testing apparatus commonly used in maintenance and instrumentation.

  • Able to work well in a fast-paced packaging environment with minimal supervision.

  • Strong communication, team, and interpersonal skills.

  • 5+ years of experience in Automation/Maintenance supporting high-speed production and packaging related equipment, preventive maintenance and calibration control systems.

  • Maintenance experience within the Pharmaceutical or Biopharmaceutical industry preferred.

  • Experience in Deviation Management investigation process.

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high-quality, reliable supply to customers and patients on time, every time.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

For positions located in the United States and Puerto Rico – Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) (“Customer-Facing Role”) who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


3rd - Night

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R211637