Senior Facilities Coordinator

Senior Facilities Coordinator (One Team) - CL3 (Office Services/Facilities management support)

Deloitte Services LP includes internal support areas such as Operations (including Facilities support), Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Position Summary

As part of the Operations Team, the One Team Facilities Coordinator provides daily office services and facilities support to a varied group of professionals in a large corporate office environment. The role supports and coordinates various tasks within the office (or offices), for facility operations, with a focus on ensuring a safe, well maintained facility representative of a professional service organization with a customer-centric approach. The person in this role assists with a range of services and support including but not limited to: the care and maintenance of space and furniture/equipment; repair and maintenance projects; security systems and badging; fire safety and emergency response programs; space planning and internal moves; and vendor management. The role collaborates with management and other department team members to implement facilities programs and manage facility projects and requests with minimal impact to internal customers. This requires attention to detail, accuracy, and precision in the performance of their respective duties that are performed in accordance with established operational/facility management policies and procedures.

Responsibilities

• Supports facility management for regular maintenance needs (per contracts, if applicable), one-off repair and maintenance, space planning, and special facilities projects including coordination and communication with property management, vendors and internal stakeholders, where appropriate for role and under direction of department supervisor/manager
• Ensures physical space is maintained and in good repair by reviewing space and addressing needs for maintenance and general repairs identified personally or by customers or other department staff. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Incorporates follow-up procedures to ensure all requests/needs have been completed and to satisfaction
• Supports other facility needs/services which may include: security badges/access, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement), furniture/equipment inspections and repairs research, purchase of small replacement appliances or equipment and other misc. items. Also supports resolution of service related issues/conflicts and leverages other team members in support/resolution, where appropriate
• Supports facility and vendor management by engaging/coordinating with vendors and proactively identifying, reporting, and helping facilitate resolution for issues/repairs (in coordination with other team members, if applicable)
• Supports tracking of vendor contracts, equipment warranties, facilities reporting and systems
• Maintains and enforces standard office security procedures/badge systems and life safety program with assistance of management and team. Ensures compliance with required facility processes/procedures (both within Deloitte and as dictated by lease/property management)
• Ensures excellent working knowledge of department/facilities service offerings, office space/equipment, leadership and key groups, and building and Deloitte protocols and procedures
• Supports various facility-related requests and data management such as carbon surveys, disaster/business continuity planning, floor plan management/space allocations, office greening efforts, and other requests that require tracking and reporting
• Collaborates and trouble-shoots facilities related problems with other team members, external vendors and management in support of customers/office space
• Fosters and builds positive relationships with team, customers and leadership in all functions at all levels, and communicates effectively and proactively, as needed
• Adds value to customer experience through critical thinking, anticipating needs and offering additional services/support, if appropriate
• Ensures all provided service/support is carried out and meets customers' expectations consistently
• Maintains knowledge and uses departmental software, as required
• Cross-trains in other department service areas to provide back-up support as needed
• Trains and mentors other team members (e.g. new hires) as requested
• Perform other tasks and special projects as required or as assigned by management team

• Bachelor's Degree strongly preferred; minimum high-school diploma required
• Minimum of 3 years of related facilities or office support experience preferably in a corporate, service-oriented or customer-centric environment
• Advanced computer skills including excellent proficiency in Microsoft Office
• Excellent written and verbal communication and interpersonal skills
• Confident, professional presence, and positive demeanor
• Professional maturity and ability to interact with all levels of professionals
• Excellent quality-conscious customer service skills
• Ability to use tact and diplomacy in resolving problematic situations
• Professional agility and ability to handle multiple priorities with an appropriate sense of urgency
• Excellent judgment and decision-making skills
• Critical thinking and ability to anticipate needs
• Highly motivated and excellent teaming skills
• Ability to work occasional overtime
• Must be willing to be trained in all functional areas
• Ability to lift up to 35 lbs.
• Must be legally authorized to work in the United States without the need for employer sponsorship now, or at any time in the near future.