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Job Details


FirstEnergy Corporation

Administrative Assistant (Frederick Service Center) (57204)

Customer Service

Administrative Assistant

Yearly

No

Maryland, United States

FirstEnergy at a Glance


We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.



About the Opportunity

This is an open position with Potomac Edison, a subsidiary of FirstEnergy Corp.

Summary of Responsibilities for the Administrative Assistant Level:

  • Employees are proficient in basic skills and occasionally require assistance in advanced functionality; understand business units' technical and/or business processes; possess intermediate administrative skills.
  • Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
  • Demonstrates a solid commitment to all aspects of safety.
  • Produces a variety of correspondence, reports and presentations using the appropriate office equipment and software.
  • Demonstrates sound internal and/or external customer service.
  • Meets customer needs by providing sound service and responsiveness.
  • Increases understanding of customer expectations and improves job skills.
  • Builds relationships and credibility across organization.
  • Follows up with customers when appropriate.
  • Uses effective communication skills with good judgment.
  • Supports the department's administrative needs which may include maintaining of appointment calendars, meeting scheduling, and travel arrangements.
  • Payroll/timekeeping for employees
  • Maintain confidentiality
  • Engage in outage and storm restoration activities as needed.

Summary of Responsibilities for the Advanced Administrative Assistant Level:

  • Employees have progressed to the full point of competency and proficiency. Possess strong administrative skills and knowledge. Focus on continuous improvement.
  • Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
  • Demonstrates a solid commitment to all aspects of safety.
  • Resolves customer issues and requests in a prompt, courteous, and professional manner.
  • Demonstrates sound internal and/or external customer service.
  • Achieves customer satisfaction in all customer contacts.
  • Provides advice, education, and encouragement to others.
  • Independently anticipates and meets internal/external customer needs.
  • Increases understanding of customer expectations and improves job skills.
  • Follows up with customers when appropriate.
  • Provides quality service to both internal and external customers.
  • Uses effective communication skills with good judgment.
  • Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities.
  • Payroll/timekeeping for employees
  • Maintain confidentiality
  • Engage in outage and storm restoration activities as needed.

Summary of Responsibilities Senior Administrative Assistant Level:

  • Employees have progressed to the full point of competency and proficiency. Possess strong administrative skills and knowledge. Focus on continuous improvement.
  • Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
  • Demonstrates a solid commitment to all aspects of safety.
  • Demonstrates sound internal and/or external customer service.
  • Possesses a strong background in personal computer technology (Microsoft Office, Power Point, Excel, Access), as well as a good working knowledge of spreadsheet development and Word.
  • Maintains a safe workplace for coworkers based upon knowledge of potential hazards and industry regulations/requirements.
  • Independently anticipates and meets internal/external customer needs.
  • Possesses advanced knowledge of administrative activities, increases understanding of customer expectations, and improves job skills.
  • Provides excellent quality service to both internal and external customers.
  • Uses excellent communication skills with good judgment.
  • Consistently anticipates and delivers results.
  • Proactively works to ensure knowledge is transferred to others.
  • Supports the department’s administrative needs which includes maintaining of appointment calendars, meeting scheduling and various other responsibilities.
  • Monitors workloads of other administrative assistants to ensure accuracy and efficiency.
  • Payroll/timekeeping for employees
  • Maintain confidentiality
  • Engage in outage and storm restoration activities as needed.

Summary of Qualifications for the Administrative Assistant level include:

  • Must have high school diploma or GED. Possess 4-7 years of related work experience.
  • Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
  • Must be proficient in Microsoft Word, Excel and PowerPoint.
  • Must demonstrate a questioning attitude to learn, produce results, and develop relationships.
  • Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
  • Must have sound verbal and written communication skills.
  • Must have ability to work effectively in a team environment.
  • Must be able to work independently.
  • Must have the ability to work in a fast-paced environment.
  • Must have excellent customer service skills (friendly, courteous, helpful).
  • Must have the ability to deliver quality, accurate work within established deadlines.
  • Must be able to handle confidential information.
  • Must demonstrate strong organizational skills and the ability to prioritize work load.

Summary of Qualifications for the Advanced Administrative Assistant level include:

  • Must have high school diploma or GED.
  • A minimum of 7-10 years of related work experience preferred.
  • Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
  • Must have high proficiency in Microsoft Word, Excel and PowerPoint.
  • Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
  • Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
  • Must have excellent verbal and written communication skills.
  • Must have ability to work effectively in a team environment.
  • Must be able to work independently.
  • Must have the ability to work in a fast-paced environment.
  • Must have excellent customer service skills (friendly, courteous, helpful).
  • Must be able to handle confidential information.
  • Must demonstrate strong organizational skills and the ability to prioritize work load.
  • Must have the ability to deliver quality, accurate work within established deadlines.
  • Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.

Summary of Qualifications for the Senior Administrative Assistant level include:

  • Must have high school diploma or GED. A minimum of 10 years experience of related work experience preferred.
  • Must pass the Company’s EEI Support and Administrative Selection System (SASS) test.
  • Must be highly proficient in Microsoft Word, Excel and PowerPoint.
  • Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
  • Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
  • Must model active learning through continuing to develop breadth of knowledge, skills, and perspective.
  • Must have the ability to lead by example.
  • Must demonstrate excellent interpersonal skills and teamwork skills; oral and written communication skills; and possess the ability to independently prioritize workloads, meet deadlines and work in pressure situations.
  • Must have the ability to work in a fast-paced environment.
  • Must have excellent customer service skills (friendly, courteous, helpful).
  • Must be able to handle confidential information.
  • Must have the ability to deliver quality, accurate work within established deadlines.
  • Must be able to work independently on special assignments as directed by management.
  • Must be able to make recommendations for process improvements, as necessary.

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.


https://secure.eei.org/eeitests/onlineproducts/Login.aspx


Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


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FirstEnergy Human Resources Team