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Job Details

IT Service Desk Analyst

Customer Service



Tampa, Florida, United States

Other information:

Are you a technology buff with a strong understanding of data who can think outside the box? Does the thought of taking a company into the Industry 4.0 revolution get you excited? Do you want to take that excitement and knowledge and work for a world-class organization?

Then apply today to our IT team at Ashley Furniture – the World’s Largest Furniture Manufacturer!

Our IT team combines a highly skilled workforce, the most advanced equipment available, and incredible computer optimization to create one of the most agile operations in the industry!

Service Desk Analyst

What Will You Do?

You will be responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner.This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc.You will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes.

What Do You Need?

•Experience supporting PCs running Windows and Mac OS

•Experience diagnosing various hardware, peripherals and software problems and PC and Mac computers

•Experience working with wired and wireless network attached devices

•Knowledge of basic computer hardware

•Strong documentation skills

•Working knowledge of a range of PC diagnostic utilities

•Working knowledge of Continuous Improvement

•Associate degree in Computer Science, Information Systems or related field or equivalent work experience

Who Are We?

·We offer competitive pay and excellent benefits!

·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.