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Job Details

FirstEnergy Corporation

Analyst - Customer Policy and Solutions

Customer Service



Akron, Ohio, United States

About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU] The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications. This position reports to the Manager, Market and Customer Program Analysis in Customer Policy and Solutions. This position will be classified as Mobile with primary work location as home, but may work at or visit a facility, based on business need. The Customer Policy & Solutions group develops strategies for filings and programs on energy solutions for end-use customers and policies that maximize customer benefits while driving regulated electric utility initiatives for electrification, affordability, and sustainability. This position is responsible for gathering data, performing analysis, and drafting regulatory filings that support the strategies, policies, and regulatory proceedings. Responsibilities include: - Reviewing and analyzing legislation, utility filings, regulations, orders and other industry and related information and providing summaries, comments, and recommendations - Aggregating data and analyses to help establish and support policies, positions, and programs that maximize customer benefits while driving regulated electricity growth in a sustainable manner - Developing program plan documents, presentations and other supporting information used for review with stakeholders and obtaining approvals - Participating in working groups or other teams for the development and implementation of energy transition and electrification programs - Developing regulatory filings, providing technical expertise and industry intelligence on energy transition and electrification technologies or practices, analyzing and developing program initiatives, performing or managing evaluation, research and analysis of program impacts, costs and cost-effectiveness assessments - Researching industry best practices, new methods, and alternative measures for performance - Compiling and analyzing performance statistics for communication, leadership updates and opportunity improvement - Working across the organization to support the needs of customer-facing and legal/regulatory representatives - Working across the Customer Experience group to ensure effective and consistent reporting and analysis Qualifications include: - Two-to-four-year degree in Finance, Computer Science, Business Administration, or related field along with a minimum of 4 years professional (exempt) work experience required. - In lieu of a degree, 7 years of professional (exempt) direct, related experience is required. - Relevant work experience includes customer program development and/or implementation, regulatory and policy engagement, customer engagement, energy efficiency, business case development, project management, and rate design. - Understanding of energy transition/electrification products and technologies, customer electricity usage patterns, rate pricing structures, and state regulatory policies - Experience in data gathering, reporting, analysis, costing, and making recommendations - Demonstrated ability to clearly communicate and present work products - Develops effective working relationships and credibility with other departments and employees and interacts professionally within all levels of the organization - Demonstrated analytical, critical thinking, problem-solving and decision-making skills - Demonstrated proficiency with Microsoft Office applications (Word, Excel, PowerPoint) - Excellent verbal and written communication skills with an emphasis on understandable and clear writing and presentation skills - Must be flexible in job assignments and hours - Periodic travel may be required Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team