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Field Service Support Analyst - Finnish speaker

Customer Service




Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work.Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?Come and join our Field Services team and provide pre- and post-sales technical and application administrative support, including maintenance service administration, quotation and contract management, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web. Your key deliverables:+ Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times+ Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts+ Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries+ Constant cooperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes.+ Handle Normal Sales Order entry task for Finnish customers+ Support customers with order status update+ Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer+ Able to detect and escalate problem or error with data that he/she is responsible for+ Proactive participation in team related tasks (projects, events, visitors, extra tasks) QualificationsAre you?Required:+ Bachelors degree (BS/BA) from an accredited institution or equivalent professional degree+ Minimum 2 years of customer service experience,+ Fluent English and Finnish language capabilities+ Basic MS Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)+ Ability to communicate effectively+ Can deal with daily transactional workload+ Proactive, reliability and flexibility+ Ability to work in a team+ High level of accuracyThen we want to hear about you!What Eaton offers:+ We make work exciting, engaging and meaningful for you+ We ensure health, wellness, safety and work-life balance for you+ We invest in you for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University+ We offer career advancement opportunities for you+ We value diversity, join our passionate team#LI-ZS1We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: Sales EMEAJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: NoEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.