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Payroll Service Analyst (356636BR)

Customer Service





IntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.Your Role and ResponsibilitiesAs a member of the South Africa Payroll Team within the Global Process Service, Delivery, the prime responsibility of the Payroll Administrator is for the accurate and timely payment of employee salaries. However, the expectation is that the incumbent will also really embrace the desire to review and change business processes to make payroll services more efficient and effective. The role therefore comprises:+ Ensuring employee master data is correct+ Ensuring all payments and deductions are correct and in line with company policy and country legislation+ Owning specific work processes, being the payroll expert in these, and continually assessing to ensure maximum efficiency, and re-engineering if necessary+ Participate in a wide variety of projects that impact payroll+ Continually strive to deliver excellence in Customer Service+ Maintain accurate controls.Each administrator will have responsibility for a specific group of employees. All administrators are expected to be skilled in all aspects of their payroll - enabling them to be able to cover any role.Key responsibilities:Establishing & maintaining payroll recordsNew hires / leavers / transfersValidation of all payments and deductionsEnsure knowledge IBM's policies and external taxation regulations - ensuring all payments are duly authorised, correct, and technically compliant.Includes:-Statutory Contributions / Allowances / Retirement FundsCorrect net payments at all timesValidate net pay using controls, simulations and exception reports. Target 100% correct data input.Internal ControlsHave good working knowledge of all Internal Control requirements and ensure that all areas of payroll within own area of responsibility have acceptable levels of control.Payroll softwareAcquire technical mastery on the payroll software payroll, with the ability to identify and offer solutions for basic issues / problems, and to run ad-hoc reports as and when required. Be sufficiently knowledgeable to test and validate legal change and any other business process changes.Workflow AdministrationManage payroll workflows to ensure that all incoming and completed work items are sorted and filed appropriately and in line with audit requirements.Process OwnerResponsibility of being expert in payroll processes, owning and updating documentation, communicating changes and providing training to other payroll team members, continually looking to improve work processes to ensure the processes are working effectively at all times.Query handlingResponsibility for call handling and emailProvide excellent service through meetings and emailsRequired Technical and Professional Expertise+ Fluent English and Hungarian+ Technical/Professional requirements: Payroll, Excel, Analytics, tax+ Innovative - continually looking to analyse and improve work processes. Ability to create opportunities for cost savings and revenue generation and secure customer alignment.+ Strong leadership skills - role model for effective team work and communication+ Attention to detail and accuracy in every aspect of the role is essential.+ Solutions - ability to deal with complex issues, identify solutions and implement often under pressure.+ Customer service skills are paramount, with a desire to continually seek improvement of the service given to all (internal and external) customers+ Manage workloads to meet strict daily, weekly, monthly and annual deadlines.+ Must maintain complete confidentiality and exercise integrity and discretion at all times.+ Ability to work across boundaries and form productive working relationships with other departments.Preferred Technical and Professional ExpertiseNone.About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.