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Job Details


Stryker

Customer Success Analyst (Remote) (R456591)

Customer Service

Analyst

Yearly

No

Philadelphia, Pennsylvania, United States

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)


Who We Want:

Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management and leadership teams.

Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations

What You Will Do:

  • Assists Stryker ProCare customers in achieving their desired outcomes from service/repair contracts and OnSite managed services

  • Understands and executes the Stryker ProCare marketing strategy, including deep knowledge of the current service offering, market trends, and competitive landscape

  • Professionally interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Managements, and Hospital Administration, as well as Stryker employees and partners.

  • Build expertise in Lean concepts and best practices to suggest and implement improvements

  • Assists with OnSite app coaching and sustainment, data analysis, and dashboard creation

  • Researches and understands market potential, market drivers, and market trends

  • Provides Sales and Marketing support with contract renewals, insight into areas of service that may need improvement, and evaluation of expansion opportunity

  • Supports renewal opportunities by assessing the health of a contract and the likelihood of cancellation (account status, tracking, and communication with stakeholders)

  • Sustainment and reporting flow of Performance Payment Plan metrics and Fee Per Case volumes

  • Analyzes data and appraises the effectiveness of sales methods, costs, and results

  • Clearly and concisely convey ideas through both written and oral communication

  • Travels throughout responsible region to assess the quality of service being provided to customers

  • Aligns work to critical business results and initiatives

What You Will Need

  • Bachelor's Degree Required

  • 3+ years of relevant customer facing or data analytics experience required

  • Effective PC skills (Power BI, Excel, PowerPoint, Outlook)

  • Understanding of marketing strategy, product launch experience, marketing insights

  • Understanding of Lean Six Sigma and PDCA

  • Must be able to analyze and resolve non-routine challenges using independent judgment

  • Must be able to communicate and present to large groups of people

  • Effective problem-solving ability and decision-making abilities

  • Must be able to travel 30%

  • Must be located in EST


Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/