Job Details
AVP, Customer Experience Analyst - NA Field Operations
AVP, Customer Experience Analyst – North America Field Operations
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Chubb is looking for an experienced professional (7 – 10 years) with a background in the intersections of business and technology to join our Customer Experience team. This is a permanent full-time position and a compelling opportunity to join a growing, financially stable, and successful company. This position will support Chubb’s agent facing portal as well as lead related customer facing projects.
Critical factors for success in this role:
- A college graduate with 7 – 10 years’ experience in insurance, financial, or technology industries
- Experience in property & casualty insurance and/or web technologies preferred
- Experience in working with IT to create requirements and/or technical documentation
- Experience in UX and screen design is a plus
- Strong analysis and troubleshooting skills
- Self-motivated with ability to operate with a minimum of structure and supervision and capable of working/participating in an environment which is constantly changing
- Excellent interpersonal skills and able to work collaboratively in a team environment
- Excellent written and oral communication skills and experience providing customer service
- Ability to effectively present information
- Intermediate to advanced Microsoft Word, Excel, and Outlook proficiency.
- Attention to detail, excellent listening ability, and high commitment to quality