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Job Details


Analyst – SaaS Service Contracts (R458181)

Customer Service




Portage, Michigan, United States

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named the #5 Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

Who We Want

Effective communicators. Can analyze and synthesize data/information for insights and communicate them in a consumable way for decision making

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure business goals and objective are met

What You Will Do

Youwill support the ProCare Client Services space through evaluation, execution, and maintenance of ProCare service contracts with a special focus on software as a service (SaaS). Duties include service contract entry, ongoing service contract monitoring and evaluation, quota credit analysis, and invoicing support. Will require partnership with Business Unit Sales Representatives and Operations; ProCare Client Specialists; Customer, Technical, and Field Service; Flex Financial; and other internal partners.

  • Lead the implementation of a software as a service (SaaS) contract model

    • Assist in defining strategy and developing SaaS process

    • Collaborate with and influence key partners to make decisions (e.g., stakeholders in commercial business unit, sales representatives and leaders, Center of Excellence, strategic sales)

    • Monitor SaaS contracts to ensure payment is received

    • Facilitate communication with accounts and key partners

    • Create ongoing, transparent, and continuously updated standard operating procedures and process flows

  • Assist in leading and coaching contract coordinator team

  • Assist with onboarding and cross training

  • Liaise with ProCare data team and provide support for system enhancements and efficiencies and INCs/CRs

  • Perform regular process audits to identify and solve problems as they arise

  • Troubleshoot and problem solve system and/or process issues through independent analysis and appropriate escalations

  • Assist in leading month end close

  • Perform contract cancellations and issue credits

  • Verify and correct entitlement and serial number coverage

  • Facilitate requests to Accounts Receivable and the Center for Excellence

  • Identify and resolve problems related to quota credit through independent analysis and consultation where appropriate

  • Maintain the integrity of ProCare policies and guidelines

  • Focus on solving problems, operating with honesty and integrity, and providing a highly responsive level of customer service

  • Willingness and ability to adjust schedule for month-end and year-end purposes as requested

What You Need

  • Bachelor’s degree

  • 2+ years of relevant experience preferred

  • Superior communication skills (written and verbal)

  • Ability to lead and influence with little to no oversight

Even better is you have:

  • SAP experience

You will need to live within commuting distance to our Portage, MI office. You will need to be in the office 2-3 days a week, but you will have the flexibility to work from home on the other days.

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at