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Job Details


UnitedHealth Group

Service Delivery Manager - Cebu City, Cebu (107409584)

Customer Service

Assistant Manager

Yearly

No

Cebu, Cagayan Valley, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Manage and be accountable for professional employees and/or supervisors
  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Required Qualifications:

  • High school diploma or GED or equivalent work experience
  • 3+ years of Customer Service experience in a Call Center/BPO setting
  • 2+ years of leader/supervisor experience within an organization
  • Proficiency with Windows PC applications and Microsoft Office

Preferred Qualifications:

  • Undergraduate degree or higher
  • Experience as a supervisor, business manager or workforce manager
  • Knowledge of call center systems such as CMS, IEX, CTI and TCS
  • Understanding of call center performance metrics and measurements
  • Preferably with Fiber or wired internet connection of 25 mbps in case of working from home. The following options are also available:
    • Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy
    • Onsite work for those who are amenable to drive or commute to our office locations

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.


Job Keywords: Service Delivery Manager, Service Delivery, Service Delivery Head, Central Visayas, Cebu City, Cebu

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