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Job Details


UnitedHealth Group

Service Account Manager Associate - Fort Worth, TX (107409347)

Customer Service

Assistant Manager

Yearly

No

Fort Worth, Texas, United States

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is full-time (40 hours/week). Employees are required to work 8-hour shift between the hours of 7:00am – 7:00pm, CST, Monday – Friday including the flexibility to work one 10:00am – 7:00pm shift per week and one Saturday every 6 weeks. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 300 Burnett Street, Suite 200, Fort Worth, TX, 76102-2734.

Primary Responsibilities:

  • Provide expertise and customer service support to members, customers, and/or providers
  • Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Investigate claim and/or customer service issues as identified and communicate resolution to customers
  • Provide feedback to team members regarding improvement opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent work experience
  • 3+ years of customer service experience analyzing and solving customer problems
  • Experience with computer and Windows PC applications, Microsoft Office software applications including Word (creating, editing, saving, and sharing documents), Microsoft Excel (creating, saving, editing, sharing files, using formulas) and Microsoft Outlook (creating rules and using calendar, creating, copying, editing, saving and sending correspondence)) which includes the ability to learn new and complex computer system applications
  • Ability to work an 8-hour shift between the hours of 7:00am – 7:00pm CST Monday – Friday including the flexibility to work one 10:00am – 7:00pm shift per week and one Saturday every 6 weeks
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

  • 1+ years of medical claims processing or medical claims customer service experience

Soft Skills:

  • Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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