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Job Details

Merck & Co, Inc

Associate Director, U.S. Vaccines Contracting Customer Manager, Marketing ( MERCUSR182174ENUS)

Customer Service

Assistant Manager



North Wales, Pennsylvania, United States

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

In April 2020, our Company announced plans to consolidate our New Jersey campuses into a single New Jersey headquarters location in Rahway, NJ by 2023. Therefore, this role will be temporarily based in a and exact timing of the departmental move to Rahway, NJ will be communicated at a future date.

Our Marketing team is passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will be responsible for managing our U.S. vaccine pricing commercial program, Vaccine Integrated Health System Commitment (VIC), which impacts a significant amount of business with some of our largest customers in the provider customer segment, in addition to responding to customer contract RFPs and evolving the Financial Modeling capabilities to inform vaccine contracting and pricing across the private sector.

Customer managers play a key role in developing commercial strategies aligned with vaccine brand strategies, healthcare market trends, field sales execution priorities and customer capabilities. The Customer Manager role collaborates with Commercial Legal, Brand Marketing, Portfolio Marketing, Global Market Access & Pricing, Customer Contract Management, Information Technology (IT), and Finance to ensure that commercial programs meet our company's business objectives and requirements.

The Customer Manager serves as a subject matter expert and a key source of information concerning national customer segments and commercial strategies relevant to vaccines contracting, and responds to queries regarding sales potential, market trends, customer needs, competitive environment and optimal customer marketing and contracting strategies. Assignment will provide the Incumbent with the opportunity to develop strategic thinking skills through the development of innovative initiatives that support customer and business needs related to vaccine products and help to shape the US commercial landscape.

Primary Responsibilities:

  • Preparing for and responding to future competitive and company launches

  • Planning and executing the evolution of the VIC contract

  • Responding to customer contract RFPs

  • Leading financial and operational work to expand Financial Modeling and evolve the vaccine contracting value tool in an effort to make it turn-key to include, assumptions for inputs, scenario planning

  • Working with sales teams and customers to ensure appropriate compliance with the terms and conditions of our portfolio offers and creating tactics to support account management and execution activities

Education Minimum Requirements:

  • Bachelor's degree Required

  • MBA or other advanced degree preferred

Required Experience and Skills:

  • Minimum 5 years combined field sales, product marketing and/or commercial operations related experience

  • Demonstrated analytical skills

  • Demonstrated financial modeling experience and business acumen

  • Demonstrated and effective leadership skills, collaboration skills, negotiation skills, problem solving skills and communication skills

Preferred Experience and Skills:

  • Multiple headquarters and field sales positions, resulting in increasing level of responsibility and breadth of experience

  • Experience in developing, managing or implementing contracts/ pricing programs and/or service agreements for vaccines or other buy-and-bill products

  • Experience in account management and/or marketing positions

  • Deep understanding of health care market trends impacting providers (e.g. pricing, consolidation, affordability and access, etc.)

  • Understands policy landscape

  • Strong ability to perform quantitative and qualitative analyses; Demonstrated ability to think strategically, be innovative, and perform comprehensive analyses and monitor performance of targeted market segments, including assessment of market trends, customer needs and competitor positioning

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




VISA Sponsorship:


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Flexible Work Arrangements:

Remote Work


Not Indicated

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Number of Openings:


Requisition ID:R182174