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Job Details


Service Asset and Configuration Manager ( R-00088401 )

Customer Service

Assistant Manager

Yearly

No

Farnborough, Hampshire, United Kingdom

Description

Job Description:

Service Asset and Configuration Manager

Level/ Experience: P3

This position is responsible for managing the definition and execution of Asset and Configuration Management processes and deliverables, working initially to the Ecosystem Manager and the Service Delivery Manager. This will require managing the definition and execution of hardware and software baselines, system and ‘system of systems’ configurations, documentation baselines, Asset Management, CM processes and deliverables. The role is responsible for providing weekly metrics reporting, managing baselines and reporting programme progress.

The successful candidate will also be responsible for interfacing with a diverse service management and supply chain team, working across multiple organisations; a highly skilled engineering and architecture team; and Customer stakeholders. This will require excellent communications skills and interaction with staff and customers ranging from technical personnel to programme leadership. The successful candidate will be responsible for managing the CMDB.

Required Skills:

  • Demonstrable experience with hardware, software and document configuration management processes, procedures and products.

  • Demonstrable knowledge with managing and supporting entire release management cycle to include hotfixes, defect tracking, production operations status reporting.

  • Demonstrable experience in documenting releases, risks and in maintaining the schedule of planned releases and ability to lead software release meetings and oversee release team execution to deliver product on-time

  • Domain knowledge of internationally recognised CM standards.

  • Demonstrable experience of managing assets including documentation, hardware, virtual devices, software, licenses.

  • Demonstrable experience administering and maintaining a CMS for software licensing, asset management and configuration management.

  • Significant knowledge of ITIL V4 and how to define and apply compliant processes within a programme with a view towards continuous improvement.

  • Significant experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team

  • Keen technical advocate and self-learner up to date with the latest trends and innovations; encourages and inspires those around them.

  • Strong written and verbal communication skills are required to collaborate with testers, systems engineers, architects, software developers, management as well as ability to work with multiple teams to release software

  • Demonstrated ability to manage and prioritize multiple tasks and adapt quickly to changing requirements

  • Extract assets from the early CMDB to establish a bill of materials and work with other parties including supply chain so that can be costed and ultimately update the early CMDB

  • Coordination with the service management organisation to align any required processes or procedures as we take on live services.

  • Awareness of Trade Compliance issues, how to identify and escalate.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.