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Job Details

UnitedHealth Group

Bilingual (Cantonese AND Mandarin) Service Account Manager Associate - Temple City, CA (111626155)

Customer Service

Assistant Manager



Temple City, California, United States

$5000 Sign On Bonus For External Candidates

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9055 Las Tuna Drive, Temple City, California 91780

Primary Responsibilities:

  • Demonstrate the ability to build trust and to maintain collaborative relationship with others and contribute as an effective team member
  • Act as a member advocate in providing assistance to resolve their issues and concerns
  • Follow through and resolve inquiries related to medical treatment authorizations, claims, billing, sales enrollment, and material fulfillment in timely manner
  • Input and update member data, including contact information, language preference and Primary Care Physician selection, in system to maintain their accuracy.
  • Document communication and member issues in Maestro immediately after each interaction
  • Proactively educate members on covered benefits, plan exclusions/restrictions, and procedures to enhance total member experience
  • Assist members to apply for available and accessible federal and local government assistance programs, i.e. Medicare, Medi-Cal, MSP & LIS
  • Provide support to member retention projects initiated by departments within the organization as needed
  • Promote, conduct and host/co-host, including presenting, various store events and seminars to existing members and general public
  • Perform accountabilities in accordance with established organizational metrics
  • Identify trends and make innovative recommendations to improve operation process.
  • Perform and/support related projects and duties when assigned, which are not listed in the essential job descriptions
  • Offer and review benefits and their access path to walk-in prospects who are interested in UHC Medicare Products
  • Enroll walk-in Medicare eligible beneficiaries as an internal licensed agent to grow business
  • Minimize administrative work for UHC producers without compromising outcome of established above-stated core daily duties

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • California Health License or the ability to obtain license within 30 days of employment
  • Access to reliable transportation
  • Multi-lingual in English, Chinese Cantonese and Chinese Mandarin – reading, writing, typing and speaking
  • Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (create and update documents)
  • Ability to travel up to 25% of the time
  • Ability to work onsite in 9055 Las Tuna Drive, Temple City, California 91780
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • 1+ years of Case Management experience

Soft Skills:

  • Experience in presenting
  • Experience in conducting one on one and public meetings
  • Strong communication skills (listening, understanding the need and responding with the next step action)

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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