2X Manager, Customer Engagement Effectiveness

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly. <br><br><i>The ideal location for this role is East Hanover, but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel.</i><br><br><i>This is a US based position. No international relocation will be provided for this position.</i><br><br>The Data, Insights, & Analytics (DIA) organization in US Innovative Medicines is the Novartis engine for achieving best in class Healthcare provider (HCP) experience and transformative digital engagement. The Customer Engagement (CE) Effectiveness group within DIA is seeking a highly motivated analytic professional to help step change the effectiveness & efficiency of the pharmaceutical field force selling model. <br><br>We are currently have two positions to support these two areas.<br>•Pharma portfolio<br>•Oncology portfolio <br><br><b>Your Responsibilities include, but not limited to:</b><br>•Track CE performance KPIs and proactively raise opportunities to improve the effectiveness & efficiency of Customer Engagement for the IM US Pharma portfolio <br>•Be a subject matter expert on all field-oriented data and processes <br>•Conduct deep-dive analysis around new potential customer engagement go-to-market models <br>•Manipulate highly complex structured and unstructured data from a variety of sources and conducting predictive analytics to identify actionable insights and solve business problems <br>•Support sales force sizing assessments considering all touchpoints with the customer <br>•Partner with field reporting, field data steward, and field operations to ensure consistent view of performance from CE LT to individual representatives <br>•Identify areas in which the Data Science team can “plug in” and drive analytical innovation and value <br>•Lead experiment measurement through test and control to assess the effectiveness of various tactics; help modify tactics to increase effectiveness based on insights identified <br>•Maintaining accountability for high quality and timely delivery of analytics service requests, including requests for solutions requiring sophisticated statistical and machine learning approaches <br>•Bring a “can-do” attitude and teamwork, and inspire others on culture change<br><br>[#video#https://www.youtube-nocookie.com/embed/ggbnzRY9z8w{#400,300#}#/video#]