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Job Details

Merck & Co, Inc

Associate Director, U.S. Vaccines Contracting Customer Manager, Marketing

Customer Service

Assistant Manager


North Wales, Pennsylvania, United States

Job Description

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will be responsible for managing our largest U.S. vaccine pricing commercial program, Vaccine Performance Program (VPP), which impacts a significant portion of our provider customer segment.

Responsibilities include preparing for and responding to future competitive and company launches, planning and executing the evolution of the VPP contract; working with sales teams and customers to ensure appropriate compliance with the terms and conditions of our portfolio offers; and creating tactics to support account management and execution activities. Customer managers play a key role in developing commercial strategies aligned with vaccine brand strategies, healthcare market trends, field sales execution priorities and customer capabilities.

The Customer Manager role collaborates with Commercial Legal, Brand Marketing, Portfolio Marketing, Global Market Access & Pricing, Customer Contract Management, Information Technology (IT), and Finance to ensure that commercial programs meet our company's business objectives and requirements. He/she serves as a subject matter expert and a key source of information concerning national customer segments and commercial strategies relevant to vaccines contracting, and responds to queries regarding sales potential, market trends, customer needs, competitive environment and optimal customer marketing and contracting strategies.

Assignment will provide the Incumbent with the opportunity to develop strategic thinking skills through the development of innovative initiatives that support customer and business needs related to vaccine products and help to shape the US commercial landscape.

Education Minimum Requirements:

  • Bachelor's degree Required

  • MBA or other advanced degree preferred.

Location/Travel Requirements:

While we are open to Virtual/Remote applicants, applicant must be able to commute to our HQ Upper Gwynedd, PA for our monthly meeting and as required.

Required Experience and Skills:

  • Minimum 5 years combined field sales, product marketing and/or commercial operations related experience.

  • Minimum of 2 years of experience in developing, managing or implementing contracts / pricing programs and/or service agreements for vaccines or other buy-and-bill products.

  • Demonstrated and effective leadership skills, collaboration skills, negotiation skills, problem solving skills and communication skills

Preferred Experience and Skills (if applicable):

  • Multiple headquarters and field sales positions, resulting in increasing level of responsibility and breadth of experience.

  • Experience in account management and/or marketing positions.

  • Deep understanding of health care market trends impacting providers (e.g. pricing, consolidation, affordability and access, etc.).

  • Understands policy landscape.

  • Strong ability to perform quantitative and qualitative analyses; Demonstrated ability to think strategically, be innovative, and perform comprehensive analyses and monitor performance of targeted market segments, including assessment of market trends, customer needs and competitor positioning.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Washington State and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$130,960.00 - $206,200.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Not Specified


Not Indicated

Valid Driving License:


Hazardous Material(s):


Requisition ID:R229024