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Job Details

Service Contracts Product Manager

Customer Service

Assistant Manager


Raleigh, North Carolina, United States

Eaton’s ES AMER ESS division is currently seeking a Service Contracts Product Manager.

The expected annual salary range for this role is $120075.03 - $176110.04 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Position Overview:

As a Product Manager you are responsible for developing and executing strategic and tactical initiatives to increase the growth and profitability of the CPDI service contracts portfolio in the U.S. The scope of contracts covers 3-phase UPS equipment, data center power distribution products and energy transition solutions like DC fast chargers.

Be a part of the team responsible for ensuring our critical infrastructure such as data centers, businesses, and electric vehicle charging stations remain functional in the face of whatever power quality issues they face! . Our growing team is expanding our product portfolio with next-generation technologies, and we need people with a passion to ensure that they make what matters to our customers work without question! .

In this role you will:

  • Support annual profit planning and strategic planning activities, including portfolio roadmap, price attainment and execution of growth programs.
  • Drive go-to-market strategies to position Eaton to win based on knowledge of offering, market, customers, pricing and competition, including curating incentive programs and supporting business reviews.
  • Collect VOC inputs to drive new product offerings and market programs.
  • Manage monthly forecasting for portfolio and support measuring and tracking Service sales leads for contracts.
  • Execute new solution launches to the market, working cross functionally to launch solution, developing/maintaining/updating literature, creating presentations and competitive comparisons, and providing training and promotions for new offering to sales.
  • Collaborate with Sales and Service operations team to address customer issues/needs and drive seamless delivery of Services for customers.
  • Work collaboratively with Services GPL, sharing best practices, market and portfolio updates and working to provide standard services to global customers where applicable.
  • Create & deliver content for operational reviews, product line reviews, staff meetings, sales meetings, customer visits, profit and strategic plans, etc.


Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution.
  • Minimum of 7 years of technical marketing/sales, strategic planning, product management, and/or engineering experience
  • Must be legally authorized to work in the United States without company sponsorship, now or in the future.
  • Relocation assistance will be provided for candidates residing outside a 50 mile radius of the location listed in the job description
  • Must be authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

  • Bachelor’s degree in Marketing or Engineering from an accredited institution.
  • Experience in engineering leadership / project management / product marketing / or business development required.
  • Experience in electrical services (including turnkey projects, equipment installation and startup, design services)


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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.