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Job Details

IT Service Manager

Customer Service

Assistant Manager


Scott Air Force Base, Illinois, United States


Work Where it Matters

Qivliq Federal Group, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Qivliq, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Qivliq provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Qivliq delivers leading edge IT expertise, ensuring high-performing infrastructure systems in support of complex missions.

As a Qivliq employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Qivliq is looking for an IT Service Manager to work at Scott Air Force Base, IL. To join our team of outstanding professionals, apply today!


Job Responsibilities:

This individual will work as part of a team to support the IT Service Management Office (ITSMO) effort.

  • Participate in advancing organizational structure of the IT Service Management Office (ITSMO).
  • Aid in the development, improvement, and documentation of service management processes.
  • Develop and track metrics.
  • Understand organizational workflows.
  • Update project/process schedules.
  • Provide administrative support to designated Program and Project Managers.
  • Respond to other government tasks as required in support of the ITSMO.
  • Conduct Service Catalog management activities including intake, maintenance, and improvement.
  • Coordinate with Service Managers to ensure accuracy of data contained within EIT Service Catalog.
  • Coordinate resolution of EIT Service Catalog inquiries and feedback items.


Minimum Qualifications:

  • Experience: 5+ years of IT experience (A BS/BA can substitute for 4 years of experience).
  • Active SECRET clearance.
  • Strong conflict resolution skills.
  • Strong written and oral communication skills.
  • Experience working with Microsoft Office (Word, Excel, PowerPoint).

Desired Qualifications:

  • Prior DoD or USAF working environment experience a plus.
  • Understand Air Force Policy Publication process (AFPD, AFI, AFMANs, and MPTOs).
  • Basic understanding of Defense Enterprise Service Management Framework (DESMF). DESMF is derived from the following:
  • Information Technology Infrastructure Library (ITIL).
  • Control Objectives for Information and Related Technologies (COBIT).
  • Capability Maturity Model Integration (CMMI).
  • Six Sigma.
  • Enhanced Telecom Operations Map (eTOM)(eTOM – Business Process Framework).
  • ISO/IEC 20000.
  • ISO/IEC 27001.
  • Total Quality Management (TQM).
  • ITIL foundation certification.
  • Familiarity with MSVisio, MSProject, SharePoint, and MS Teams.

Posted Salary Range


Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or [Register to View] (information about job applications status is not available at this contact information).

Job: Information Technology

Travel: None

Organization: Qivliq Federal Group

Clearance: SECRET

Work Type: On-Site

Remote: No

ReqID: 2024-8402