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Job Details


Service Delivery Manager-Transport Services ( R-00047188 )

Customer Service

Assistant Manager



Norfolk, Virginia, United States


Job Description:

Leidos currently has an opening on the Next Generation Enterprise Network Re-Compete (NGEN-R) Contract for a Service Delivery Manager-Transport Services

This is an exciting opportunity to use your technical leadership and management skills to successfully execute the mission of the Navy’s largest IT services program. Under the NGEN-R Service Management, Integration, and Transport (SMIT) Contract, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background, and working knowledge of a large DOD Enterprise Network Environment.

Manage a large virtual technical team, interact directly with and manage the Customer relationship.

  • What You'll Get to Do (Job duties)
    • Report to the Director, Network Operations.
    • Developing Monthly Status Review and Program Management Report inputs and other relevant reporting taskers
    • Performs Contract transition tasks, some requiring travel, during contract startup and transition. (Additional travel may be required during Contract Transition period.)
    • Focus on managing and supervising a virtual Tier III Ops-Engineering Team, Regional Leads,
    • Providing oversight of Functional Leads and Engineering Staff for BAN/LAN/WLAN, WAN, COMSEC, Cross Domain Systems, Piers Connectivity, and Community of Interest (COI) areas

Responsible for:

  • Managing the Transport organization and administratively manage 6-8 direct-report employees
  • Working with the NOC Manager to coordinate day-to-day Tier III escalations
  • Directing network design/engineering and integration, test and evaluation activities
  • Directing Network Engineering activities with expert-level knowledge, precision, and skill, but listens attentively to the team, values opinions and considers other perspectives.
  • Managing cost, schedule and performance of Transport Services
  • Collaborates directly with the Chief Engineer and Chief Architect to define and continuously improve:
    • NMCI configuration standard baselines and versioning
    • Automation and best practice/technical insertion opportunities
    • Development of SOPs/TTPs
    • Identification and coordination of activities to:
      • Perform network analyses to identify and correct deficiencies; improving End-User experience.
      • Test upgrades, patches, feature enhancements and changes for technical assurance prior to deployment and execution.
      • Participate in or direct Service Management Integration Activities (SIAs)
      • Work directly with the NOC Operations Manager and NOC Lead for Tier III Operations Support activities, such as Service Response and Restoral; provides leadership to Service Restoration Teams (SRTs).
      • Coordinates network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders.
      • Directs and supports network design reviews focused on network and cybersecurity requirements/security controls.
      • Participates in or delegates Problem Management activities to conduct root cause analysis and make recommendations on corrective actions.
      • In collaboration with Operations leadership, reviews Government Directed Actions (GDAs) for possible impact to network performance and provides necessary recommendations.

  • You'll Bring These Qualifications (Requirements)
    • BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience
    • Prior leadership responsibilities in large-matrixed organizations
    • DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance
    • Excellent written and oral communication skills
    • Experienced and adept at developing and maintaining technical documents, analyses, and reports
    • Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and company management
    • Working knowledge of the ITIL framework and best practices
    • Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements
    • Minimum IAT II Certification: IAT II qualified in accordance with DoD 8570.1 m, i.e. CompTIA Security+ CE, Cisco Certified Network Associate (CCNA) Security
    • •Ability to travel 25% including some OCONUS travel.

  • These Qualifications Would be Nice to Have:
  • Master’s degree from an accredited college or university in IT Management, Engineering, or related field
  • Management experience in a NET/SEC DevOps environment
  • 15+ years of extensive Ops/Eng Management experience within DoD network communications customer facing environment
  • PMI Project Management Professional (PMP) Certification
  • ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred)
  • Agile certifications or operational experience in an Agile environment

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:Secret

Travel:Yes, 25% of the time

Scheduled Weekly Hours:40


Requisition Category:Manager

Job Family:Network Administration and Ops

Pay Range: