Service Delivery Manager-Transport Services

Description

Job Description:

Leidos currently has an opening on the Next Generation Enterprise Network Re-Compete (NGEN-R) Contract for a Service Delivery Manager-Transport Services

This is an exciting opportunity to use your technical leadership and management skills to successfully execute the mission of the Navy’s largest IT services program. Under the NGEN-R Service Management, Integration, and Transport (SMIT) Contract, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background, and working knowledge of a large DOD Enterprise Network Environment.

Manage a large virtual technical team, interact directly with and manage the Customer relationship.

• What You'll Get to Do (Job duties)
  
  • Report to the Director, Network Operations.
  • Developing Monthly Status Review and Program Management Report inputs and other relevant reporting taskers
  • Performs Contract transition tasks, some requiring travel, during contract startup and transition. (Additional travel may be required during Contract Transition period.)
  • Focus on managing and supervising a virtual Tier III Ops-Engineering Team, Regional Leads,
  • Providing oversight of Functional Leads and Engineering Staff for BAN/LAN/WLAN, WAN, COMSEC, Cross Domain Systems, Piers Connectivity, and Community of Interest (COI) areas

Responsible for:

• Managing the Transport organization and administratively manage 6-8 direct-report employees
• Working with the NOC Manager to coordinate day-to-day Tier III escalations
• Directing network design/engineering and integration, test and evaluation activities
• Directing Network Engineering activities with expert-level knowledge, precision, and skill, but listens attentively to the team, values opinions and considers other perspectives.
• Managing cost, schedule and performance of Transport Services
• Collaborates directly with the Chief Engineer and Chief Architect to define and continuously improve:
  • NMCI configuration standard baselines and versioning
  • Automation and best practice/technical insertion opportunities
  • Development of SOPs/TTPs
  • Identification and coordination of activities to:
    • Perform network analyses to identify and correct deficiencies; improving End-User experience.
    • Test upgrades, patches, feature enhancements and changes for technical assurance prior to deployment and execution.
    • Participate in or direct Service Management Integration Activities (SIAs)
    • Work directly with the NOC Operations Manager and NOC Lead for Tier III Operations Support activities, such as Service Response and Restoral; provides leadership to Service Restoration Teams (SRTs).
    • Coordinates network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders.
    • Directs and supports network design reviews focused on network and cybersecurity requirements/security controls.
    • Participates in or delegates Problem Management activities to conduct root cause analysis and make recommendations on corrective actions.
    • In collaboration with Operations leadership, reviews Government Directed Actions (GDAs) for possible impact to network performance and provides necessary recommendations.

• You'll Bring These Qualifications (Requirements)
  
  • BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience
  • Prior leadership responsibilities in large-matrixed organizations
  • DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance
  • Excellent written and oral communication skills
  • Experienced and adept at developing and maintaining technical documents, analyses, and reports
  • Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and company management
  • Working knowledge of the ITIL framework and best practices
  • Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements
  • Minimum IAT II Certification: IAT II qualified in accordance with DoD 8570.1 m, i.e. CompTIA Security+ CE, Cisco Certified Network Associate (CCNA) Security
  • •Ability to travel 25% including some OCONUS travel.

• These Qualifications Would be Nice to Have:
  
• Master’s degree from an accredited college or university in IT Management, Engineering, or related field
• Management experience in a NET/SEC DevOps environment
• 15+ years of extensive Ops/Eng Management experience within DoD network communications customer facing environment
• PMI Project Management Professional (PMP) Certification
• ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred)
• Agile certifications or operational experience in an Agile environment

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