Job Details
Customer Account Manager
Description
Job Description:
The Customer Account Manager is responsible for maintaining all user accounts. Activities include creating, deleting, reviewing, managing and maintaining user accounts. Additionally, the Customer Account Manager reviews and analyzes data and metrics. They candidate must be able to understand and execute the customer’s established security and management policies. Typical duties include:
Organize, coordinate and facilitate meetings that support user accounts
Generate and update meeting minutes and action items
Analyze official customer traffic for requirements for services for accounts
Create, delete, review and manage/update user accounts
Analyze trends, using both raw data and established metrics
Create documentation as requested in support of user accounts
Interface with the customer in support of requirements gathering efforts
Provide ad hoc training support
Maintain/update user accounts in the customer’s database
Perform data input, data collection and research; retrieve information or documents from the customer databases as well as the internet
Required Qualifications
Bachelor Degree and 4+ years’ experience. Additional experience in lieu of degree.
Experience with server driven applications and databases
Experience comparing established security and availability management policies to effectively select the proper user accesses
Proven excellent interpersonal skills, to include building and maintaining interdepartmental relationships
Capability of briefing senior management on user account statuses
Experience using Configuration Management best practices
Experience reading official customer traffic