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Job Details


Eaton

Technical Service Manager (093053)

Customer Service

Assistant Manager

Yearly

No

New Jersey, United States

Eatons Hydraulic Fluid Filtration Division is currently seeking aTechnical Service Manager to join our team. This position is based at ourTinton Falls, NJ location. Relocation assistance will be provided.Position Overview:The NAFTA Technical Service Manager manages and coordinates the activities of a team of technical service representatives and the equipment rental program to support the commercial Filtration business. This role is responsible for ensuring a Premier Customer Experience in the NAFTA region of the Filtration Division by assuring optimal communication between appropriate departments and the customer. The NAFTA Technical Service Manager is responsible for leading continuous improvement initiatives and implementing best practices to improve customer satisfaction and department responsiveness and efficiency.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ Lead the NAFTA technical service team, providing direction in support of the NAFTA regions quoting process, quote accuracy, and sales goals; manage customer reports and the equipment rental program.+ Serve as the voice of the customer providing ongoing feedback, driving continuous improvement in key metrics in all departments including on-time deliveries, order planning and fulfillment and acts as the primary focal point for technical problem resolution.+ Develop and/or maintain team scorecard standards for customer-facing processes including phone skills, order entry efficiency and accuracy, technical quote turnaround time and technical quoting accuracy.+ Manage direct personnel development including performance reviews, knowledge transfer plans and development needs.+ Develop, coach and train personnel to improve their professionalism, productivity, and work excellence in day-to-day activities.+ Provide input to sales on pricing, input to finance on costing, input to manufacturing on purchasing, planning and lead times as well as input to senior management on overall customer satisfaction and general business activities.+ Provide leadership, in partnership with IT, on initiatives to upgrade order management and quoting ERP modules, phone system/contact centers, configurators and other technologies designed to improve the customer experience level.+ Utilize lean and EBS tools and deploys best practices from other Eaton support locations to benchmark, streamline, improve responsiveness, to continuously improve the premier experience level to world-class standards.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications+ Bachelors degree from an accredited university.+ Minimum of seven (7) years experience in sales/marketing environment, inside sales, technical service or proposal support.+ Legally authorized to work in the United States without company sponsorship now or in the future.Preferred Qualifications+ Bachelors degree in Mechanical Engineering.+ Work experience in a customer support role for technical products.+ Minimum of ten (10) years of manager of people experience.Position Success Criteria:+ Evidence of leadership skills with the ability to develop strong relationships, align with regional business goals, strategic thinking and adaptability are critical to this role.+ Commercial experience, specifically working in a sales and/or marketing environment.+ Demonstrated experience working with IT tools, MS Office and data analysis.+ Ability to train and motivate others working in a team-oriented environment.+ Ability to prioritize and execute multiple tasks in an efficient manner and to work on multiple projects simultaneously and independently.+ Ability to work on time sensitive projects, meet critical deadlines and deliver commitments in a calm and organized manner.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.#LI-EW1We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: North America US/Puerto RicoOrganization: HYD FFD Fluid Filtration DivisionJob Level: ManagerSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: Relocation from within hiring country onlyTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.