TSS Service Delivery Manager with French

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and Responsibilities+ You'll be managing a team of people aiming at a common goal and striving to achieve challenging client service level agreements (supporting external or internal clients).+ You will have to simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction.+ You will assign individuals and you will collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.+ You will be accountable for business results including meeting client satisfaction, productivity, financial, and other business measurements.+ You will foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values.+ You will support activities and projects involving cross-functional teams which contribute to IBM success.+ You will provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams.+ You will lead by example in all activities. And you will lead in a manner that enhances IBM's climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation.+ You will be responsible for assuring employee equity and encourage employee growth and opportunity.+ You will advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.+ You will analyze and interpret new situations, resolve complex problems independently or through the management of others.+ You will be in charge of staffing as needed and be in charge of the education and re-skilling of the teamRequired Technical and Professional Expertise+ Minimum 1 year of previous people management experience+ Fluent French language+ Excellent communication skills+ Excellent organizational skills+ Excellent computer skills - MS Office+ Good analytical and problem solving skills+ Strong customer driven focus- understand the needs of the client and being able to translate them into instructions for the team+ Good presentation skills- be confident and professional into delivering varying messages to a diverse audience (clients, team, upper management)+ Ability to work in a high pressure, dynamic situations, with a large degree of autonomy+ Ability to produce and maintain quality work and documentation+ Previous experience in developing team talentPreferred Technical and Professional Expertise+ Previous experience in IT services environment+ ITIL knowledge and certification+ Previous project management knowledge and experienceN/AAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.