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Customer Success Manager - First Line Manager (371345BR)

Customer Service

Assistant Manager



Texas, United States

IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesPreferred Locations: NC (Raleigh, Charlotte), TX (Dallas, Austin, Houston), Boston, Chicago, New York City, San Francisco, Seattle, or Washington, D.C.As a Manager of Customer Success Managers (Architects), you will apply your leadership skills to help your CSMs be successful in driving deployment and adoption of Hybrid Cloud & AI Growth Offerings in the Americas. You will build a high performing, customer obsessed, technical CSM team in a US market. You are responsible and accountable for deployments, adoption, and renewals of IBM's offerings that run on Red Hat OpenShift. Your team will conduct for use case identification, solution architecture design, MVP builds, and adoption of our Hybrid Cloud & AI Growth Offerings that run on Red Hat OpenShift.To be successful in this role you:+ Demonstrate a history of success as a technical leader including: technical consultant, pre- sales, technical account management, enterprise architect, or equivalent+ Demonstrate operational leadership with vision, accountability, and deep understanding of client engagement+ Have a proven track record of talent development building technical teams, coaching the gaps, and rewarding performance+ Build and cultivate a culture for continuous growth and learnin+ Create and maintain enduring trusted relationships at technical levels within the client'sbusiness+ Understand how to bring the full power of IBM to the client when needed (e.g. Services,Partners, etc)+ Demonstrate growth mindset and radical candor+ Have a proven track record of leading technical conversations and persuading others to takeaction based on requirements and value provided by solutions+ Have handled difficult customers or situations and can demonstrate resolutionsIBMReferred_NorthAmericaRequired Technical and Professional Expertise+ Previous experience managing technical teams+ Technical understanding and hands-on experience with Containers, OpenShift, Value Prop,Use Cases, Competitive Differentiation+ Experience with enterprise software implementations+ Strong interpersonal relationship building and executive communications skills+ Can manage multiple customer accounts and projects simultaneouslyPreferred Technical and Professional ExpertiseN/AAbout Business UnitDo you want to help make the world run better? Faster? With more ease and flexibility? Our team of world-class experts does just that. In IBM's Cloud & Cognitive Software business, we focus on bringing the power of an open hybrid cloud and AI strategy to life for our clients and ecosystem partners around the world. How? By streamlining our clients' and partners' digital transformation journeys. By providing organizations with the security, control, and visibility they need to manage their data. And by building the solutions that allow for the automation, extension, and integration of existing and future IT investments. Join us, and you'll drive the cloud, automation, and AI that make our clients' business innovation possible.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBM's award-winning global commitment to inclusivity is underpinned by our culture of flexibility. We can offer a variety of ways to support IBMers with balancing work and life through flexible schedules or work arrangements where possible. IBMers cite that our flexible work culture positively impacts their experience at IBM.IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:+ 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.+ World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.+ Well-being programs to support mental and physical health.+ Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).+ Select educational reimbursement opportunities.+ Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.+ Giving and volunteer programs to benefit charitable organizations and local communities.+ Discounts on retail products, services, and experiences.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.We consider qualified applicants with criminal histories, consistent with applicable law.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.