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Job Details

Deloitte

Deloitte

Projects Manager: Service Delivery Solutions Manager (Secret Clearance Required)

Customer Service

Assistant Manager

No

Gilbert, Arizona, United States

Projects Manager: Service Delivery - Solution Manager (Secret Clearance Required)

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Projects Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

Work you'll do/Responsibilities

  • Be the face to the client for the project. Manage client communications, expectations, and escalations
    • Focus will be on strong Project Management from a build and implementation perspective for infrastructure
  • Lead, manage, and direct project teams on project deliverables within client budget guidelines (Fixed or Variable)
    • Will need to operate across multiple projects within a Shared Services capacity and prioritize competing tasks
  • Work with DevOps resources and tech leads to improve their skills and identify growth and leadership opportunities
  • Work with GCO team to schedule and deliver automated reporting required by pod teams for clients and CMS leadership
  • Work with SDMS's and PPMD's to manage client relationships and communications
  • Notify CMS and project leadership of any potential escalations related to project delivery
  • Continually Monitor SNOW/Jira Queues for assigned project tasks
  • Review completeness and quality of the documentation for the work completed by the team for your projects
  • Facilitate issue resolution and build task completion of DevOps team members on your projects
  • Work with the tech lead for your projects to deliver any Root cause documents, reports, or other

The Team

Deloitte's Government & Public Services practice-our people, ideas, technology and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.

Qualifications - Required
  • 8+ years of relevant professional experience in a large, diverse, server environment
  • Demonstrated experience leading large projects within a Shared Services capacity or more than one client engagement simultaneously, interpret project requirements, and working directly with clients to develop customized solutions
    • Need to be able to talk through project requirements and put together project schedule utilizing knowledge of the underlying infrastructure specifics
  • Bachelor's degree in Computer Science, Information Technology or equivalent working experience
  • Must have active Secret Clearance
  • Travel up to 25% (while 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Limited immigration sponsorship may be available

Qualifications - Preferred
  • Certifications in system administration, system architecture, virtualization, or cloud technologies
    • Operational Certifications: ITL or PMP
  • Security+ Certification

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