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Job Details


Deloitte

SC - Higher Ed Manager - Customer Strategy & Applied Design (15898)

Customer Service

Assistant Manager

Yearly

No

Los Angeles, California, United States

Senior Consultant - Design Strategist

Customer Strategy and Applied Design, Government and Public Services

Are you passionate about design strategy and want to apply your design thinking skills to implementing transformative change for our customers? Our strategists are highly skilled in one or more discipline of design (e.g. communication, product, service, and interaction). They are focused on using the human-centered design process to solve problems for our government clients . A career within our growing Customer Strategy and Applied Design practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. Apply today!

Work you'll do

As a Design Strategist in our practice you will:

• Oversee the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and new businesses in market
Design, plan and execute user research Collaborate with designers, strategists and technologists to turn insights from research into solutions to business and social challenges Synthesize and communicate research insights and findings in compelling and immersive ways, using a variety of mediums Craft compelling stories and visual models to communicate discoveries Support and lead client-facing conversations that may challenge established perspectives on markets and customers Interpret client input and adjusting communication and narrative accordingly
• Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context

• Direct and produce tangible outputs at different stages of the design process, including personas, journey maps and service blueprints

• Work side-by-side with account leaders to set project direction and to identify new business opportunities

The team

Customer Strategy & Applied Design, Government and Public Service practice

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation within the Government and Public Service market.

We deliver set of customer focused work:
| Help clients build capabilities to better understand customer and citizen value drivers and make choices about how to best serve the markets and segments through digital, social, and mobile channels; optimize program and service decisions and shape the most strategic issues on the customer and citizen engagement agenda | Help clients improve the quality, nature and power of interactions between the customer, citizen and the organization across the lifecycle of awareness, engagement and service at each and every touch point.

| Help clients rapidly design, prototype and launch new businesses, programs and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive mission success

| Help clients understand, envision and articulate "digital" as a strategy aligned with their organization's mission and agenda - and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:
Bachelors in a relevant field (business, design, consulting, strategy) with a minimum of 5 years work experience 1 or more years of experience in human centered design, service design, design research, business design, or customer experience projects 2 or more years of experience in the Higher Education sector Must be legally authorized to work in the United States without the need for sponsorship now or in the future. Ability to obtain and maintain a security clearance as needed






Preferred:
Master's in Design Previous professional services or consulting experience Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We

nior Consultant - Design Strategist