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Manager, Life Sciences, Customer & Marketing (9761)

Customer Service

Assistant Manager



Costa Mesa, California, United States

Manager, Life Sciences - Monitor Deloitte (Customer Strategy)

An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in business strategy development and problem-solving, both domestically and globally.

We are looking for practitioners who will work alongside Life Sciences organizations from bio-technology firms to global big pharma to medical devices, to drive business value through end-to-end delivery of solutions based on strategy development for heart of business issues. Learn more about Monitor Deloitte and our extensive expertise in Life Sciences

Work you'll do

Our practice is focused on helping Life Sciences organizations make strategic choices to unlock new growth, elevate the customer experience, drive innovation, and enable competitive advantage . Deloitte's services and solutions provide actionable insights that enable our Life Sciences clients to formulate near- and long-term strategies to address their most pressing issues and provide clear path for implementation.

Typical project responsibilities of a Manager could include:

  • Design and establish engagement objectives and scope
  • Lead team in development of quantitative and/or qualitative analysis (e.g. claims data analysis, market research data) to drive meaningful insights for Life Sciences clients' biggest challenges
  • Develop work plans for strategic engagements, coordinate activities between work streams and identify changes in scope
  • Shape the intellectual agenda of the strategic solution, including design and present deliverable content to reflect the engagement contract and client needs
  • Strive to improve deliverable quality through verification and validation of results, leverage Deloitte broad set of advisors to refine and improve insights
  • Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments
  • Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings
  • Participate in the development and presentation of proposals for business development activities with new or existing clients

The Team

Deloitte strategy consultants employ cutting-edge approaches embedded with deep industry expertise, working with leaders to resolve critical choices and drive enterprise value. In addition to strategy expertise, they benefit from a network of peers and leaders across a broad set of competencies (incl. Technology, data science, customer experience) and industries, strengthening their ability to solve strategic issues with real operational implications.

Deloitte Managers typically lead a project team dedicated to a single client, taking direction from the project Senior Manager and Principals/Partners/Directors (PPD). Managers work side by side with PPD and other Consultants at all levels, often with exposure to clients' C-level executives, organizational leaders and team members.

Project teams often work onsite with the client team, typically necessitating travel three to four days a week.


  • Bachelor's degree from accredited university with strong undergraduate academic record
  • 6+ years of professional experience in Life Sciences industry / a few years functioning as a Manager in a Consulting environment
  • Ability to lead teams focused on multiple workstreams for large, complex client engagements
  • Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
  • Strong oral and written communication skills, presentation skills and PowerPoint, Excel and PowerPoint proficiency
  • Willingness and ability to travel 80+%

Preferred Skills:
  • Advanced degree in business (e.g., MBA) from a top tier program
  • Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest
  • Exceptional interpersonal, team-building and communication skills
  • Ability to lead small, diverse teams and own deliverables
  • Outstanding integrity, initiative, creativity, and passion
  • Ability to work in an ambiguous environment
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Live within commuting distance to one of Deloitte's consulting offices

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

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