Service Program Manager ( R-00059049 )
Leidos Security Detection & Automation programs organization is comprised of highly skilled, motivated and customer focused professionals that are experts on customer relationships, understanding their needs and providing the right solution with Leidos Aviation products. As a Service Program Manager working for an industry leader, you'll be responsible for managing customer relationship, reporting, cost and technical performance of service programs or series of service programs. You will plan, organize and integrate company resources required to successfully manage the service program and meet contractual obligations. Establish scope of works for the service team and obtain their commitments to deliver. Is the main interface to the customers while delegating specific contact roles to other team members. The roles and responsibilities may change from time to time without notice and include but are not limited to the roles described below.
Own the customer account and be responsible for ensuring we meet contractual obligations.
Be the main interface with the customers to understand their service requirements, communicate our capabilities and report our teams performance.
Maintains lasting customer relationships.
Develops with the team and presents to management the overall program status on a continuous basis as required.
Establishes program budgets with program team members and maintains effective cost and schedule controls.
Monitors and assesses performance; identifies problems and institutes corrective actions as required.
Establishes goals for program and objectives for team members and other departments – communicates those results to individuals and functional management at conclusion of program.
Disseminates contract or proposal requirements to all team members. Performs or delegates, as required, internal and customer coordinator of activities.
Manages and evaluates financial and technical trade-off analyses required for proposed changes in a program.
Assigns individual responsibilities for each segment of work. Authorized work and releases budgets to all team members.
Coordinates proposal preparation, statements of work and specifications.
Responsible for follow-on work with on-going customer(s).
BS/BA in engineering, business administration or other related field is desired, applications with equivalent experience will be accepted.
Strong experience with installation, performance maintenance, troubleshooting, support and/or end user utilization security detection & automation equipment.
Preference for prior management experience in the aviation, Ports & Borders, or Automation Markets
Strong ability to manage in a matrix organization, understanding regional needs, tracking P&L and reporting to senior management
Interpersonal savvy in prioritizing customer needs with effective business decisions
Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stage
Effective time management skills
Ability to translate data into actionable information
Excellent verbal and written communication skills
Must be able to successfully negotiate pricing, terms and conditions with range of suppliers and customers.