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International Service Manager (Remote) (R458196)

Customer Service

Assistant Manager



Houston, Texas, United States

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why regulatory affairs/quality assurance at Stryker?

Are you interested in working for a global company where you can work across functions and on a wide-variety of projects? As a member of Stryker's RA/QA team, that is exactly what you will do! Here, we provide our Regulatory Affairs team the opportunity to learn new things, as well as endless growth opportunities.

Need another reason to apply? Here are 10 reasons to join our Regulatory Affairs team:

Who We Want

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management and leadership teams

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

This is a remote position, located anywhere in the US.

What You Will Do

Working within our service group the International Service Quality Manager will be responsible for the design, implementation and ongoing compliance of our technical services support teams globally.

  • Collaborate with functional management teams across the globe to design, develop & implement strategies for improving technical support.
  • Execute processes and procedures that improve efficiency of global technical support.
  • Collaborate with cross-functional teams to optimize processes that support our strategic initiatives and help to build capabilities that support a positive customer experience.
  • Measure global service data to identify trends and make recommendations for improvement.
  • Analyze and improve existing service processes, presenting data-driven recommendations to business leaders.
  • Distribute standard work to the appropriate international teams to ensure installation and service is performed consistently across the globe.
  • Maintain close productive relationships with global install and service teams to assure user needs and expectations are fully met.
  • Set KPIs to track the effectiveness of programs across regions.

What You Need

  • Bachelors degree
  • 6+ years of quality experience from a regulated industry, including experience in global service
  • Excellent written and oral communication skills.
  • Exceptional presentation skills and experience presenting complex ideas to all levels within the organization including Directors and Executives
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and increased workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Demonstrated ability to plan and organize complex projects.
  • Proven leadership and business acumen skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Good judgment with the ability to make timely and sound decisions.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting