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Job Details

Combined Insurance Company of America

Client Service Manager (342269)

Customer Service

Assistant Manager



Philadelphia, Pennsylvania, United States

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

Chubb Talent Acquisition, within the Chubb Human Resources department, is an internal agency-like function servicing the hiring needs of the company.

We are seeking an individual with strong expertise and a demonstrated track record of success with technical and digital recruiting to join us as a Client Service Manager. This individual will support the recruiting for technical and digital talent for Global Operations and Technology and will be responsible for planning, developing and implementing creative Talent Acquisition strategies. She/he will represent and sell Chubb as a brand ambassador.

This role will provide the successful candidate the opportunity to earn a substantial base salary plus annual bonus opportunity, unparalleled benefits, a generous 401K plan, potential equity opportunities and more.

As an agency-like internal function, Chubb Talent Acquisition lets you capitalize on the skills you have gained with an external agency or as a seasoned corporate recruiter to contribute to work you have a passion for and have a predictable, steady salary and benefits, educational reimbursement, paid vacation, and a potential for stock grants. You will be part of a dynamic and collaborative team working towards a common goal.

This critical role has overall responsibility for the end-to-end recruitment function for assigned roles with an intentional focus on sourcing and attracting diverse talent to Chubb, including:

  • Manage the end-to-end hiring process for strategic technical roles
  • Effectively partner with key stake holders and managers to develop a customized sourcing strategy to attract top talent
  • Network and develop strategic talent pipelines for both current and future openings
  • Think outside the box! Come up with innovative sourcing strategies to attract talent
  • Research competitive intelligence and have a strong understanding of our competitor’s position in the market
  • Ensure information is properly maintained for reporting purposes
  • Act as an advocate for internal candidates by filtering, screening, and actively engaging talent within the organization
  • Train/mentor the North American recruiting team
  • Clear focus on diversity and driving strategic programs and initiatives

Desired Skills and Experience

  • Degree or applicable experience
  • 5+ years of experience in full life cycle recruiting for a large corporation or a Technical Staffing agency
  • Strong technical recruiting expertise and a track record of success
  • Knowledge of technology and digital skills trends in the marketplace, compensation, and benefits
  • Ability to work in a high volume, fast paced environment required
  • Ability to operate within a matrix, geographically dispersed organization
  • Some knowledge of insurance/financial services industry
  • Proficient in office systems (MS Office Suite, candidate tracking systems)
  • Taleo experience is a plus

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences, and skills. We operate in such a way where everyone, regardless of their singular background can contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.