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Job Details


Associate Manager, Field Service (Central) (R464783)

Customer Service

Assistant Manager

Yearly

No

Virtual, Michigan, United States

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.


Who We Want:

  • Dedicated Leaders. People who seek out the right business solutions and can influence groups and individuals both with customers as well as internally.

  • Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.

  • Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Will Do:

  • Lead a regional team of Field Service Technicians with a focus on development and professional growth

  • Manage metrics to measure the growth and performance of the internal team and authorized service providers

  • Champion data analysis to drive insights and decision-making within a rapidly growing business

  • Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient

What You Need:

  • Bachelor’s degree required

  • 6+ years of relevant work experience in people leadership, service and operations

  • Vendor management experience preferred

  • Passion for delivering exceptional customer experiences

  • Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM

  • Ability to effectively influence and communicate cross functionally


Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com