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Job Details


Technical Service Specialist

Customer Service

Collections Specialist

No

Chanhassen, Minnesota, United States

Eaton’s FFD Fluid Filtration Division division is currently seeking a Technical Service Specialist. This is a (3 days in office/2 days remote) hybrid position will be based at our Chanhassen, MN location.​

The expected annual salary range for this role is $62250.03 - $91300.04 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

This position provides technical and commercial sales project assistance supporting the external sales group and channel representatives and maintain product line responsibility for a specific product line.

What you’ll do:

  • Provide a high level of customer service and satisfaction to clientele through a representative and distribution network.
  • Develop and produce professional proposal packages for systems sales to enable fast, accurate and comprehensive response to customer inquiries.
  • Review commercial shipping requirements and documentation in order to assist shipment coordination across North American, European, and Asian business units.
  • Review commercial and technical requirements of proposals, advising customer of conflicts and makes recommendations for changes. Elevate outstanding conflicts with potential order loss to management for review and further definition.
  • Assist Sales & Marketing and the Company’s overall effectiveness and efficiency through active participation in individual or team project assignments.
  • Continually look for improvements in processes and procedures that will ultimately improve the quotation turn-around time and improve the quality of the quotation, with the goal of improving hit rate and generating more business.
  • Keep job skills and market knowledge current through participation in field study, outside educational opportunities, and industry affiliations to provide maximum value to our customers, the Sales Group and the Company.
  • Provide leadership to the engineering team to support the market development and sales teams sustain current and pursue new customers.
  • Assist the Marketing Group on product brochures and literature as well as development of promotions and obtaining market information on primary product line.
  • Set prices for inclusion in the annual price book.
  • Prepare quarterly reports on product line performance, including but not limited to average price/margin per product, historical performance results, trends in the marketplace, new product suggestions and strategic placement of product.

Qualifications:

Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution.
  • No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Chanhassen, MN facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
  • Must be authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

  • Minimum of one (1) year of experience in the filtration industry.

Skills:

• Above average in math and/or science.

• Knowledgeable with personal computers/software.

• Basic understanding of technical terms and mechanical or chemical process.

• Commercial capabilities to cost custom engineered systems accurately and effectively so margins are understood during the sales process.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.