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Job Details


Leidos

Sr. Enterprise Service Desk Specialist (Evergreen) ( R-00055937 )

Customer Service

Collections Specialist

Yearly

No

Kansas City, Missouri, United States

Description

Job Description:

The qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:

  • Troubleshoot, resolve, and/or escalate technical issues.

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Active DOD Secret clearance

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

  • Information Assurance Technician (IAT) Level II

  • Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.

  • Must possess MTA for Windows OS certification

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:Secret

Travel:Yes, 10% of the time

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:SCA Computer Support

Pay Range: