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Job Details


Deloitte

Salesforce Senior Solution Specialist - Customer & Marketing (21184)

Customer Service

Collections Specialist

Yearly

No

Gilbert, Arizona, United States

Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced (Skillset example - Java Developer) you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

  • Build Salesforce solutions on Salesforce Cloud, Service Cloud, Marketing Cloud, Salesforce Communities or Knowledge


  • Develop end to end Salesforce solutions using Configuration and Customization - APEX Class, Triggers, Visualforce pages, Lightning components etc.,


  • Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts


  • Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On.


  • Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT


  • Perform data updates / migration using Data Loader and other similar tools


  • Participate in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements


  • Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.


  • Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage


  • Ability to effectively debug and resolve issues and/or defects which may be reported as a result of faults in the production system


  • Assist in writing technical approach and design documentation as required


Additional US Delivery Center Requirements

  • Should be sharp, proactive, good communicator and able to manage client expectation

  • Ability to work collaboratively in a creative, Agile environment and manage agile task assignments

Digital Customer

Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets

Professionals will serve our clients through the following types of work:

Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.

Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

Qualifications Required

  • 6+ years of total IT experience with at least 4+ years of Salesforce project development experience


  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience


  • Strong Salesforce customization and configuration experience (at least 1 or more of the following five Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Communities and knowledge)
  • Hands on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc.,


  • Development experience in UI technologies like Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript would be a plus


  • Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.


  • Ability to migrate Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design System with Visualforce pages.


  • Knowledge of Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc.


  • A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force.com IDE.


  • Strong preference for candidates who are Salesforce.com certified in the following areas - Certified Platform Developer I, Certified Platform Developer II.


  • Experience with ETL tools like MuleSoft or Informatica Cloud would be a plus


  • Must live or relocate to the greater Gilbert, AZ area


  • Ability to travel up to 20 percent (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)


  • Limited sponsorhip may be available


How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.