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Service Now Developer - Senior Solution Specialist (40157)

Customer Service

Collections Specialist



Gilbert, Arizona, United States

Service Now Developer - Senior Solution Specialist


  • 5+ years of experience working with ITSM implementation
  • 5+ Years of experience of ServiceNow Development
  • Experience working with ITOM Implementation such as service mapping, discovery, event management
  • Experience working with integrations through REST APIs and working with JSON objects
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Create and use update sets to move customizations between ServiceNow instances
  • Experience working with CSM module
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

  • Work with Business Partners/Key stakeholders to suggest and implement ServiceNow best practices
  • Collaborate with ITSM, ITOM and ITAM process owners, understand requirements and translate them into functional and technical requirements
  • Good understanding of ITIL and ITSM process such as Incident, Change, Problem, Asset, Configuration Management, etc.
  • Should be a self-starter with ability to understand current ServiceNow environment and provide suggestions to enhance ServiceNow usage that benefit customers
  • Provide technical guidance and training, perform peer code reviews and ensure the ServiceNow development best-practices
  • Should be well versed with User Administration, Troubleshooting in ServiceNow, Web Service Integration, MID Server Integration, Use of Import Sets for data loads
  • Upgrade and patching experience