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Job Details


Training Specialist – Customer Outreach ( R-00065179 )

Customer Service

Collections Specialist



Missouri, United States


Job Description:

As a training specialist, you will play an integral role in facilitating and executing User Facing Services training programs. The training specialist will have the opportunity to enhance the competencies of individual employees by designing and conduction different training programs that will boost the employee’s workplace performance in alliance with the Agency’s core values. You will get the flexibility to design and organize training courses by combining creativity, research and analysis of new & existing materials. Curriculum planning will provide you an opportunity to work with other subject matter experts on an interpersonal level. You will also have the chance to collaborate with other talented instructors to lead trainings and oversee maximum participation.

You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training. This hands-on role requires great attention to detail, excellent organization skills and flexibility to pivot between highly visible customer priorities to meet deadlines. This position requires candidates to have a current TS/SCI with ability to obtain Poly.

Job Responsibilities:

  • Develop training materials by completing thorough research, analyzing educational resources and assessing the needs of Agency.

  • Create and organize a training curriculum that meets UFS service catalog requirements, is engaging and allows trainees the maximum opportunity to participate.

  • Evaluate teaching methods to select the options that will aid in the delivery of concepts without unnecessary distraction, downtime or confusion.

  • Contribute to the instruction and presentation of training courses and assess how effectively different methods and materials are at encouraging interaction and participation.

  • Oversee general administrative duties, such as coordinating enrollment, scheduling class times and locations and sending invitation information to all trainees.


  • Requires a Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

  • Experience in lieu of degree.

  • Active TS/SCI with ability to obtain Poly

  • Presentation and Communication skills

  • Familiarity with different teaching methods and materials


  • Adobe Captivate software knowledge

  • Video capture/editing/voice over experience

  • Online training interface experience

*** TELEWORK IS NOT AN OPTION. Candidate must report to the work site ***

Pay Range: