Lead Specialist, Field Service Technical Trainer

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who We Want:

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectation

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what’s next.

What You Will Do:

Technical Responsibilities:

• Responsible for developing and executing a comprehensive training and quality strategy to support field and technical support operations.

• New hire onboarding and training, ongoing training, product training, technical training, relational skills, etc.

• Establish and implement standards to operate a best in class training environment enabling a greater customer experience and increased employee engagement

• Oversee Quality Management system procedures and performance to identify deviations from quality training standards

• Identify opportunities for improvement and develop new efficient procedures

• Understand customer needs and requirements to develop effective quality processes

• Devise and reviewing training specifications for products and processes

• Develop, track, and report key training metrics for field and technical support services

• Partner with cross-functional, cross-departmental, and cross-divisional leaders to develop, and implement future potential training offerings

Knowledge and Capabilities:

• Proven advanced skill set in public speaking and presenting

• Strategic planning and forward thinking enabling efficient and effective growth

• Ability to effectively adjust communication to varied audiences

• Advanced organizational skills

• Effective Project Management and/or event planning capabilities

• Understanding of Quality Management Systems and processes

• Ability to work independently in a fast-paced environment

What You Will Need:

• Bachelor’s degree preferred

• 5+ years relevant experience required

• Strong interpersonal communication skills required

• Must be highly proficient in applications within Microsoft Office Suite

• Proficiency within SAP, Salesforce.com, ServiceMax and/ or similar CRM and ERP systems preferred

Physical Requirements:

• Ability to remain standing and/or walking for an extended period

• Ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to constantly move objects

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com